Service Associate - Soho

Brobston Group; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

The Service Associate at Brobston Group assists customers and fellow associates, ensuring a smooth shopping experience. The role manages an in-store service hub, helping with Buy Online Pick-up in Store orders, simple returns, tourism information, and scheduling in-store service appointments.

Strong communication and interpersonal skills are essential. The position requires a high school diploma (or equivalent) and the ability to stand, lift up to 25 pounds, and work flexible retail hours,

Qualifications

• Strong interpersonal and communication skills.
• High school diploma or equivalent encouraged; no experience required.
• Resourceful, adaptable, and able to work independently and as part of a team.

Responsibilities

• Greet and engage customers with friendly, genuine service.
• Assist customers with pickup orders, simple returns, tourism information, and service appointments.
• Use technology and participate in merchandising and store operations.

Skills

Interpersonal communication

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Summary

The Service Associate serves as a helpful resource for customers and store associates, supporting a seamless and enjoyable shopping experience. This role manages an in-store service hub, assisting with Buy Online Pick-up in Store orders, simple returns, tourism information, and appointments for in-store services.

Responsibilities

• Greet and engage customers with friendly, genuine service.
• Assist customers with pickup orders, simple returns, tourism information, and service appointments.
• Use technology and participate in merchandising and store operations.

Requirements

• High school diploma or equivalent encouraged; no experience required.
• Strong interpersonal and communication skills.
• Resourceful, adaptable, and able to work independently and as part of a team.
• Flexible availability for retail hours, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, use store technology, and frequently lift or move up to 25 pounds.