Service Associate - Reserve (Teller)

First Merchants Bank; Sellersburg (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Health Savings Account

Flexible Spending Account

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank in Sellersburg, IN, is seeking a skilled Teller to deliver outstanding customer service, process routine banking transactions, and contribute to a high-performing sales environment. You will balance cash, support lobby operations, and stay compliant with banking policies.

The role includes selling bank products, making referrals, and participating in daily team meetings and coaching sessions. A High School Diploma and some related experience are required.

Qualifications

• High School Diploma or equivalent is required.
• 3 months of sales, cash handling, or related experience preferred.
• Ability to learn banking product details and processes.

Responsibilities

• Provide excellent customer service by handling banking transactions and resolving inquiries.
• Balance cash, daily transactions, vault, and ATM operations.
• Ensure compliance with regulations and reporting requirements.

Skills

Customer service

Cash handling

Sales experience

Communication skills

Education

High School Diploma or Equivalent

Tools

Banking software

Job description

Description

As part of this role, you will:

• Provide excellent customer service by:
  • Responding to customer requests for banking transactions.
  • Answering customer inquiries and problems with solutions that meet the customer's current needs.
  • Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
  • Balance cash, daily transactions, vault and ATM.
  • Understanding and ensuring compliance, regulations and reporting.
  • Following information security policy and verification procedures to protect customer privacy.
  • Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by:
  • Selling bank products, making customer referrals and other activities to support the goals.
  • Knowing about all bank products.
  • Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.