Service Associate - Reserve (Teller)

First-Merchants-Bank; Lambertville (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a customer-focused teller to handle daily banking transactions and inquiries while promoting bank products. You will balance cash, support store operations, and assist with opening/closing duties in a busy banking center.

The role emphasizes selling bank products, providing confident customer referrals, and maintaining privacy and security standards in daily work. Join a team that values accuracy, compliance, and ongoing coaching sessions to foster growth.

Qualifications

• High School Diploma or Equivalent required.
• 3 months of sales, cash handling, or related experience preferred.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries with solutions meeting current needs.
• Continually build customer loyalty and advocates.
• Contribute to banking center operations.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policies to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products and make referrals to support goals.
• Know all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Banking products knowledge

Education

High School Diploma or Equivalent

Job description

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by:
• Selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.