Service Associate II

College of Saint Benedict and Saint John’s University; Saint Joseph (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

18 Paid Holidays Annually

Generous Vacation and Sick Leave

Life and Long-Term DisabilityInsurance

Tuition Remission for Eligible Depend­

Employer Contributions to a Retirement

Employee Assistance Program with care

Job summary

The College of Saint Benedict and Saint John’s University is hiring for a full-time Service Associate II in Culinary Services (0.75 FTE). You will assist guests, maintain dining areas, and support dish room operations with emphasis on accuracy and guest satisfaction.

Responsibilities include cash handling and coordinating with student staff, while adhering to safety standards and service quality. CSB/SJU emphasizes inclusive, values-driven teamwork and reliable coverage across shifts.

Qualifications

• High school diploma or equivalent preferred.
• Prior experience in food service, catering, and/or cashiering preferred.
• Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
• Ability and willingness to work rotating shifts, including regular weekend assignments as required by departmental needs.
• Adaptable, with a willingness to learn and acquire new skills.

Responsibilities

• Provide exceptional customer service by assisting guests with a friendly, knowledgeable approach and promptly addressing their questions.
• Maintain a clean and organized dining environment, including the beverage line, front counters, service stations, seating areas, and floors.
• Daily operations of the dish room, including training on the dishwashing machine.
• Restock supplies at all service stations and dining spaces to maintain continuous and efficient service.
• Safely operate equipment within the assigned work area, strictly following all safety protocols.
• Communicate service-related information effectively with co-workers and customers, fostering a collaborative and positive work atmosphere.
• Operate cash registers, process credit card payments, and accurately provide change for cash transactions.

Skills

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Education

High school diploma or equivalent

Job description

Position Summary

Culinary Services at the College of Saint Benedict invites applications for a full-time (0.75 FTE), benefit-eligible position of Service Associate II.

Why Join Us?

Benefits

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To Learn More About Our Benefits, Visit Mycsbsju.edu/jobs.

The Service Associate is part of the College of St. Benedict (CSB) Culinary Services team, dedicated to delivering exceptional hospitality services to the campus community at Gorecki Dining Center. The position supports the daily operations of the front of house, dish room, and occasional cashiering services, ensuring smooth service delivery and guest satisfaction.

This position is designated as essential staff.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU .

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Responsibilities

Service and Support

• Provide exceptional customer service by assisting guests with a friendly, knowledgeable approach and promptly addressing their questions.
• Maintain a clean and organized dining environment, including the beverage line, front counters, service stations, seating areas, and floors.
• Daily operations of the dish room, including training on the dishwashing machine.
• Restock supplies at all service stations and dining spaces to maintain continuous and efficient service.
• Safely operate equipment within the assigned work area, strictly following all safety protocols.
• Communicate service-related information effectively with co-workers and customers, fostering a collaborative and positive work atmosphere.
• Operate cash registers, process credit card payments, and accurately provide change for cash transactions.

Teamwork

• Provide support to part-time, temporary, and student staff.
• Mentor student employees by offering encouragement and opportunities to build skills and confidence.
• Ensure adherence to policies and standards related to safe food handling, equipment use, and sanitation.

Other

• Maintain a clean uniform and personal appearance.
• Attend and participate in all required department meetings and training sessions.
• Perform related duties as assigned.

Qualifications

Minimum qualifications:

• High school diploma or equivalent preferred.
• Prior experience in food service, catering, and/or cashiering preferred.
• Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
• Ability and willingness to work rotating shifts, including regular weekend assignments as required by departmental needs.
• Adaptable, with a willingness to learn and acquire new skills.

Physical Requirements

• Ability to lift to 40 pounds, with or without assistance
• Ability to tolerate noise levels, temperature fluctuations and ability to stand for long periods of time.
• Ability to perform physical tasks such as standing, walking, lifting, bending, balancing, and handling materials for extended periods.
• Exposure to and use of cleaning products, including detergents, degreasers, and sanitizing solutions, with or without single-use gloves.

The College of Saint Benedict is an affirmative action/Equal Opportunity Employer.