Service Associate II

College of Saint Benedict/Saint John's University; Saint Joseph (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

18 Paid Holidays Annually

Generous Vacation and Sick Leave

Life and Long-Term Disability

Tuition Remission for Eligible Depend

Employer Contributions to a Retirement

Employee Assistance Program

Job summary

College of Saint Benedict and Saint John's University are seeking a Service Associate II to support dining services at Gorecki Dining Center. The role covers front-of-house, dish room, and occasional cashiering with essential staff designation.

The position emphasizes customer service, food safety, and team mentorship, with a comprehensive benefits package for full-time employees and tuition remission eligibility for dependents.

Qualifications

• High school diploma or equivalent preferred.
• Prior experience in food service, catering, and/or cashiering preferred.
• Demonstrated customer service and communication skills.
• Ability and willingness to work rotating shifts including weekends.

Responsibilities

• Provide exceptional customer service by assisting guests with a friendly, knowledgeable approach.
• Maintain a clean and organized dining environment including service stations and seating areas.
• Oversee daily dish room operations and training on equipment.
• Restock supplies to maintain continuous service.
• Operate cash registers and process payments accurately.
• Mentor student staff and support part-time employees.
• Ensure adherence to safety and sanitation standards.

Skills

Customer service

Cashiering

Communication

Teamwork

Education

High school diploma (preferred)

Tools

POS system

Job description

Culinary Services at the College of Saint Benedict invites applications for a full-time (0.75 FTE), benefit-eligible position of Service Associate II.

Why Join Us?

The College of Saint Benedict and Saint John's University offer a competitive and comprehensive benefits package for full-time employees, including:

• Health, Dental, and Vision Insurance

• 18 Paid Holidays Annually

• Generous Vacation and Sick Leave

• Life and Long-Term Disability Insurance

• Tuition Remission for Eligible Dependents

• Employer Contributions to a Retirement Plan

• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

The Service Associate is part of the College of St. Benedict (CSB) Culinary Services team, dedicated to delivering exceptional hospitality services to the campus community at Gorecki Dining Center. The position supports the daily operations of the front of house, dish room, and occasional cashiering services, ensuring smooth service delivery and guest satisfaction.

This position is designated as essential staff.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John's University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU.

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Service and Support

• Provide exceptional customer service by assisting guests with a friendly, knowledgeable approach and promptly addressing their questions.

• Maintain a clean and organized dining environment, including the beverage line, front counters, service stations, seating areas, and floors.

• Daily operations of the dish room, including training on the dishwashing machine.

• Restock supplies at all service stations and dining spaces to maintain continuous and efficient service.

• Safely operate equipment within the assigned work area, strictly following all safety protocols.

• Communicate service-related information effectively with co-workers and customers, fostering a collaborative and positive work atmosphere.

• Operate cash registers, process credit card payments, and accurately provide change for cash transactions.

Teamwork

• Provide support to part-time, temporary, and student staff.

• Mentor student employees by offering encouragement and opportunities to build skills and confidence.

• Ensure adherence to policies and standards related to safe food handling, equipment use, and sanitation.

Other

• Maintain a clean uniform and personal appearance.

• Attend and participate in all required department meetings and training sessions.

• Perform related duties as assigned.

Minimum qualifications:

• High school diploma or equivalent preferred.

• Prior experience in food service, catering, and/or cashiering preferred.

• Demonstrated customer services skills with ability to effectively communicate and solve service challenges.

• Ability and willingness to work rotating shifts, including regular weekend assignments as required by departmental needs.

• Adaptable, with a willingness to learn and acquire new skills.

Physical requirements:

• Ability to lift to 40 pounds, with or without assistance

• Ability to tolerate noise levels, temperature fluctuations and ability to stand for long periods of time.

• Ability to perform physical tasks such as standing, walking, lifting, bending, balancing, and handling materials for extended periods.

• Exposure to and use of cleaning products, including detergents, degreasers, and sanitizing solutions, with or without single-use gloves.

If you require an accommodation to participate in The College of Saint Benedict hiring process, please contact Human Resources at [phone] or [e-mail].

It is the policy of CSB to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. CSB also utilizes E-Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict is an Affir…