Service Associate (Full Time)

Mackey's Inc.; Woodstock, Northern (CT, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Regular, predictable scheduling

Employee discounts

Supportive team environment

Job summary

Mackey's Colchester is seeking a Service Associate to be at the forefront of customer experience and to grow with a growing omnichannel retail leader. You will develop skills in retail operations and leadership while supporting both in-store and online orders.

The role emphasizes delivering exceptional service, mentoring teammates, managing inventory, operating equipment (forklifts, training provided), and creating engaging product displays in a dynamic retail environment.

Qualifications

• A passion for customer service and problem-solving.
• Physical capability to lift up to 50 lbs regularly.
• Desire to learn and master new skills.
• Flexibility to work in a dynamic retail environment.
• Availability to work one weekend day per week (with one regular weekend day off).
• Forklift certification or willingness to obtain (we provide training).

Responsibilities

• Delivering exceptional customer service as the face of Mackey's.
• Leading by example and mentoring team members.
• Managing inventory control processes with precision.
• Operating equipment including forklifts (training provided).
• Creating inspiring product displays and merchandising.
• Supporting both in-store and online order fulfillment.
• Contributing ideas to improve our operations.

Skills

Customer service

Problem solving

Adaptability

Weekend availability

Forklift training willingness

Tools

Forklift operation

Job description

THE OPPORTUNITY

Schedule: Full-Time (40+ hours/week)

Location: Mackey’s Colchester

Requirements: Must be 18+ years old

Are you ready to grow with us? For over 50 years, Mackey's has been the trusted name in pet, farm, and garden supplies. Now, as we have transformed into an omnichannel retail leader, we're seeking talented individuals who want to be part of something special.

WHO WE ARE

Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.

THE ROLE

As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job—it's a career path in a growing company where your contributions directly impact our success.

You'll make an impact by:

• Delivering exceptional customer service as the face of Mackey's
• Leading by example and mentoring team members
• Managing inventory control processes with precision
• Operating equipment including forklifts (training provided)
• Creating inspiring product displays and merchandising
• Supporting both in-store and online order fulfillment
• Contributing ideas to improve our operations

Requirements

WHAT YOU BRING

• A passion for customer service and problem-solving
• Physical capability to lift up to 50 lbs regularly
• Desire to learn and master new skills
• Flexibility to work in a dynamic retail environment
• Availability to work one weekend day per week (with one regular weekend day off)
• Forklift certification or willingness to obtain (we provide training)

VALUES THAT DEFINE US

Our team members share these core values:

• Teamwork: We collaborate to achieve more together
• Accountability: We take ownership of our work and results
• Empathy: We truly understand our customers' and teammates' needs
• Honesty: We operate with integrity in all interactions
• Pride: We take satisfaction in excellent work and attention to detail

WHY JOIN MACKEY'S?

• Be part of a growing, innovative family business
• Comprehensive benefits including health insurance and 401(k)
• Paid time off to maintain work-life balance
• Regular, predictable scheduling
• Employee discounts on the products you love
• A supportive team environment where your voice matters

WORK ENVIRONMENT

Our retail environment is dynamic and engaging. The role requires:

• Active movement including reaching, bending, and lifting
• Handling products weighing 5-50 lbs
• Adapting to seasonal changes in product offerings and weather conditions
• Extended periods of standing or walking between breaks
• Operating in both traditional retail and e-commerce fulfillment environments

JOIN OUR JOURNEY

At Mackey's, we're more than just a retail store—we're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.

Mackey's is an equal opportunity employer committed to diversity in the workplace.