Service Associate (Full Time)

Mackey's Inc.; Windham (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A local retail company in Windham, Connecticut, is seeking a Service Associate to enhance customer service and support store operations. Candidates should possess strong problem-solving skills and the ability to communicate effectively. Retail experience is preferred, and teamwork is crucial in this dynamic environment. This role offers a full-time schedule and a chance to contribute to a growing business dedicated to customer satisfaction.

Qualifications

• Experience in customer service, particularly in retail.
• Ability to write and speak clearly and concisely.
• Experience leading a team or project is a plus.

Responsibilities

• Deliver an exceptional customer experience.
• Collaborate with teammates to maintain the retail environment.
• Support store operations and assist customers as needed.

Skills

Problem solving

Leadership qualities

Organizational skills

Effective communication

Teamwork and diversity awareness

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Position: Service Associate

Schedule: Full Time, 40+ hours available

Age Requirements: Must be 18 years or older

Mackey’s Opportunity:

If you are a self-motivated individual with a passion for helping people this could be the unique career opportunity you’ve been looking for.

Be a part of a team that works hard to build a better business for our employees and our customers.

Providing phenomenal customer service is the key element to Mackey’s success.

Mackey’s customers depend on us to support the place that means the most to them, their home.

As a service associate you will focus on providing the best customer experience possible, partnering with multiple teammates to display, merchandise, stock, receive, and maintain the best retail environment possible. It’s the collaboration and teamwork of the entire staff that our customers have relied on since 1968. We\'re a small business with big dreams and we are looking for people who want to join us on this mission...because Mackey\'s Grows.

Work environment:

Mackey’s is a fast paced retail environment that involves continuous interaction with customers, team members, and the ongoing evolution of the store. Responsibilities require active movements that include reaching, bending, and lifting. Product weights range from 5 – 60 lbs., with occasional variances due to product condition. Seasonality of the business and corresponding product offerings involves the exposure to varying temperatures and allergens. Environment requires spending a prolonged period of time on his or her feet, standing or walking, continuously between breaks.

Responsibilities

The role focuses on delivering an exceptional customer experience and supporting store operations by:

• Displaying, merchandising, stocking, receiving, and maintaining the retail environment
• Collaborating with teammates to ensure an efficient and welcoming store
• Providing support to customers and other staff as needed

Requirements

What abilities I must have:

• Problem solver who is able to resourcefully overcome challenges.
• Leadership qualities such as leading by example and supporting the success of team members.
• Exhibit organization and prioritization skills to complete deliverables within deadlines while managing intermittent requests and interruptions.
• Recognize and seek opportunities to learn more about products and processes to enhance Mackey’s customer experience.
• Properly handle, maintain, and store merchandise to ensure product integrity and safety for customers and team members.
• Proficient in Windows based software including Microsoft Office (Excel, Word, and PowerPoint)
• Maintain teamwork and diversity awareness by having an inclusive approach to working with customers and team members.

Qualifications

What will make me a standout candidate:

• Customer service, cashier, accounting office and/or service desk experience, particularly in a retail setting
• Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all times
• Experience leading a team or project.
• Experience working in a bank or accounting firm
• Experience handling large sums of cash or other tender

Other notes and requirements

Other notes and requirements: Willing to comply with pre-employment screening, which may include but not limited to, drug testing, reference verification and background check.

Application: Submit your resume in person (preferred) or via email. If you have any questions regarding the application, position, or hiring process, please feel free to email us directly.