Service Associate (Full Time)

Mackey; South Woodstock (CT); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Job summary

Mackey's Colchester is seeking a Service Associate to deliver outstanding customer service and support daily retail operations. This role offers a path for career growth within a growing family business that values teamwork and excellence.

The position involves leading by example, assisting with inventory and merchandising, and fulfilling orders for both in-store and online channels. Training is provided for forklift operation and other essential duties.

Qualifications

• Customer service orientation and problem-solving skills.
• Physical ability to lift up to 50 lbs.
• Willingness to learn and adapt in a dynamic retail environment.

Responsibilities

• Deliver exceptional customer service as the face of Mackey's.
• Lead by example and mentor team members.
• Manage inventory control processes with precision.
• Operate equipment including forklifts (training provided).
• Create inspiring product displays and merchandising.
• Support both in-store and online order fulfillment.
• Contribute ideas to improve operations.

Skills

Customer service

Leadership

Inventory control

Forklift operation

Tools

Forklift certification

Job description

Description

THE OPPORTUNITY

Schedule: Full-Time (40+ hours/week)

Location: Mackey’s Colchester

Requirements: Must be 18+ years old

Are you ready to grow with us? For over 50 years, Mackey's has been the trusted name in pet, farm, and garden supplies. Now, as we have transformed into an omnichannel retail leader, we're seeking talented individuals who want to be part of something special.

WHO WE ARE

Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.

THE ROLE

As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job—it's a career path in a growing company where your contributions directly impact our success.

You’ll make an impact by:

• Delivering exceptional customer service as the face of Mackey's
• Leading by example and mentoring team members
• Managing inventory control processes with precision
• Operating equipment including forklifts (training provided)
• Creating inspiring product displays and merchandising
• Supporting both in-store and online order fulfillment
• Contributing ideas to improve our operations

Requirements

WHAT YOU BRING

• A passion for customer service and problem-solving
• Physical capability to lift up to 50 lbs regularly
• Desire to learn and master new skills
• Flexibility to work in a dynamic retail environment
• Availability to work one weekend day per week (with one regular weekend day off)
• Forklift certification or willingness to obtain (we provide training)

VALUES THAT DEFINE US

Our team members share these core values:

• Teamwork: We collaborate to achieve more together
• Accountability: We take ownership of our work and results
• Empathy: We truly understand our customers' and teammates' needs
• Honesty: We operate with integrity in all interactions
• Pride: We take satisfaction in excellent work and attention to detail

WHY JOIN MACKEY'S?

• Be part of a growing, innovative family business
• Comprehensive benefits including health insurance and 401(k)
• Paid time off to maintain work-life balance
• Regular, predictable scheduling
• Employee discounts on the products you love
• A supportive team environment where your voice matters

WORK ENVIRONMENT

Our retail environment is dynamic and engaging. The role requires:

• Active movement including reaching, bending, and lifting
• Handling products weighing 5-50 lbs
• Adapting to seasonal changes in product offerings and weather conditions
• Extended periods of standing or walking between breaks
• Operating in both traditional retail and e-commerce fulfillment environments

JOIN OUR JOURNEY

At Mackey's, we're more than just a retail store—we're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.

Mackey's is an equal opportunity employer committed to diversity in the workplace.