Service Associate - Base Operations

Continuum Resource Network; Austin (TX); On-site; USD 34,440; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer-subsidized healthcare benefits

Flexible Spending Account

Short- and long-term disability coverage

401k package

Job summary

A ride-hailing technology firm in Austin, TX is seeking a full-time Service Associate to support daily fleet operations. The ideal candidate will have 2-4 years of experience, excellent problem-solving abilities, and effective communication skills. Responsibilities include managing vehicle readiness and providing logistical support. Benefits include healthcare, commuter benefits, and a 401k package.

Qualifications

• 2 - 4 years of work experience required.
• Valid driver's license with a clean driving record.
• Ability to perform physical tasks during shifts.

Responsibilities

• Support company milestones and optimize drive operations.
• Ensure cleanliness of vehicles and equipment.
• Perform routine charging of test vehicles.

Skills

Problem-solving

Excellent communication skills

Ability to lift up to 50 pounds

Multi-tasking

Team collaboration

Job description

Overview

We are helping an on-demand, autonomous ride-hailing company hire a Service Associate (Base Operations) to support daily fleet operations.

Rate: $25 per hour. This role is based in Austin, TX, and offers the following schedules:

Schedule options:

• Thursday-Monday 2:00PM-10:30PM
• Wednesday-Sunday 10:00PM-6:30AM

Responsibilities

Primary:

• Supporting company milestones and optimizing drive operations across multiple locations.
• Ensure the vehicles, equipment, and workplace are clean and ready for use.
• Provide logistical support for the movement and storage of vehicles and equipment.
• Assist with paperwork and documentation related to vehicle readiness.
• Perform routine charging of our test vehicles and supporting equipment.
• Execute mission prep procedures, which include launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise.
• Support the readiness of spare parts and the associated inventory.

Secondary:

• Provide hands-on technical support to the BaseOps technicians.
• General testing support (e.g., documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

Qualifications

• 2 - 4 years of work experience
• Ability to lift up to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around.
• Ability to go up and down stairs, as well as stand, walk, push, pull, squat, bend, kneel, and reach during shifts.
• Must have a valid driver's license with a clean/excellent driving record. Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks.
• Must have the proven ability to problem solve and deliver on high-pressure situations.
• Must have the proven ability to multi-task and manage multiple projects and deliverables.
• Excellent written/verbal communication skills.
• Works well in a team environment
• Must comply with the Substance Abuse Policy.
• Pass a background check, MVR (Motor Vehicle Record) check, and drug screen.

Benefits

• Pre-tax commuter benefits
• Employer-subsidized healthcare benefits
• Flexible Spending Account for healthcare costs
• All costs covered for short- and long-term disability and life insurance
• 401k package

Commitment: This is a full-time, ongoing contract position, open to candidates local to the Austin, TX area.