Service Associate

EōS Fitness; Davenport (IA); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Job summary

EōS Fitness in Davenport is seeking a motivated Service Associate to enhance the member experience. Responsibilities include welcoming guests, providing information about services, managing check-in processes, and ensuring a clean and organized front desk area.

The ideal candidate has previous customer service experience, solid organizational skills, and is available for flexible scheduling. The position offers competitive pay ranging from $15 to $16 per hour and a supportive team environment with various benefits.

Qualifications

• Previous experience in customer service or a front desk role.
• Interest or experience in the fitness industry is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and programs.
• Check-in members and guests using the gym’s management system.

Skills

Customer service experience

Interpersonal skills

Multitasking ability

Organizational skills

Problem-solving skills

Tools

MS Office

Gym management software

Job description

FLD2P - Davenport: US Hwy 27 / Posner Blvd

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We are seeking a Service Associate who will embody our values of personal responsibility, optimism, growth, teamwork, and a win‑or‑learn mindset.

Position Purpose

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests, and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or a front desk role
• Interest or experience in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Alignment with our Core Values

Requirements

• CPR certification required within 30 days of hire
• Attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repeatedly to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$15 - $16 USD

Benefits and Perks

• Highly energetic and collaborative team
• Management that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay (based on tenure and full‑time vs. part‑time status)
• Group health, dental, vision, supplemental life, and Employee Assistant Program (eligible by tenure and employment status)
• 401(k) with company matching (eligible by tenure and employment status)
• Personal education growth options with Sophia Learning

Equal Employment Opportunity

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.