Service Associate - Night

EōS Fitness; Melbourne (FL); On-site; USD 22,041 - 23,419; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Daily pay offered

Job summary

EōS Fitness is looking for a Service Associate in Melbourne, FL. This role is vital for providing a welcoming experience to all gym members and assists with inquiries and member check-ins. The ideal candidate should have previous customer service experience and the ability to manage multiple tasks in a fast-paced environment.

This position includes a competitive hourly pay range of $16 - $17 USD, benefits like free membership for you and a family member, and a supportive management team focused on professional development.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Address member inquiries and complaints professionally.
• Process payments for memberships and classes.
• Maintain a clean, organized front desk area.

Skills

Customer service experience

Interpersonal skills

Multitasking

Organizational skills

Problem-solving

Tools

MS Office

Gym management software

Job description

Melbourne, FL: N Wickham Rd/Business Ctr Blvd

EōS Fitness is bold, upbeat, and motivating both in our fitness routines and in our work environment. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

The Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. The Associate serves as a representative of our gym’s commitment to exceptional service, handling member inquiries, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check‑in members and guests using the gym’s management system.
• Oversee and manage check‑in alerts and notifications.
• Maintain a clean, organized front desk area and ensure supplies are stocked.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance.
• Support facility cleanliness by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Alignment with our Core Values.

Requirements

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repeatedly and lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

Hourly Pay Range

$16 - $17 USD

Benefits

• A highly energetic and collaborative team.
• Management team that cares about professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.