Service Assistant Manager

The Bank of Tampa; Largo (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Service Assistant Manager to enhance the banking office's efficiency and client relations. This role involves leading by example, ensuring exceptional client service, and managing daily operations while fostering a collaborative environment. You will be responsible for training staff, conducting audits, and serving as a liaison between clients and the operations center. If you have a passion for banking and a commitment to service excellence, this is an exciting opportunity to make a meaningful impact in the community.

Benefits

Health, dental, vision insurance

Retirement Plan - 401k with matching

Employee Stock Ownership Plan (ESOP)

Paid time off

Paid parental leave

Tuition Assistance

Professional development opportunities

Qualifications

• 3-5+ years of experience in bank operations and personnel management.
• Previous Teller experience, preferably in a supervisory role.

Responsibilities

• Deliver outstanding client service and manage banking office operations.
• Conduct regular audits and supervise cash operations.

Skills

Client Service

Bank Operations Management

Sales and Business Development

Microsoft Office Suite

Risk Management

Education

2-year degree in business or finance

Tools

Banking Software

Job description

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Position Overview

The goal of a Service Assistant Manager is to enhance the smooth and effective functioning of the banking office, focusing on developing relationships with existing clients and targeted professionals. The Service Assistant Manager leads by example, delivering exceptional client service across all operational areas, ensuring adherence to policies and procedures, and being accountable for all service and operational responsibilities within the banking office.

Primary Duties and Responsibilities

1. Consistently deliver outstanding client service with a friendly, can-do attitude and willingness to help at all times.
2. Act as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience during each interaction.
3. Manage the smooth operation of the banking office and train staff to achieve high performance by defining standards, goals, and training.
4. Conduct and facilitate regular office audits to mitigate and control risk.
5. Participate in monthly collaborative meetings with colleagues and Banking Support Managers.
6. Manage scheduling and time cards.
7. Supervise cash operations and customer service areas, overseeing daily operations.
8. Serve as the highest level of operational leadership in the banking office.
9. Cross-train to assist the Client Banking Specialist role.
10. Act as the primary liaison between the banking office and the operations center to ensure client satisfaction and operational compliance.
11. Adapt interpersonal style to diverse individuals and groups, anticipating change and adjusting plans accordingly.
12. Communicate effectively across organizational levels, understanding others' needs and motivations.
13. Utilize software features effectively to produce desired results.
14. Participate in budgeting, expense control, and demonstrate knowledge of compliance, regulatory, and banking policies.

Minimum Qualifications

1. Previous Teller experience, preferably in a Head Teller or supervisory role.
2. 3-5+ years of experience in bank operations, leading, developing, coaching, and motivating personnel.
3. Broad understanding of bank office operations, balancing client service with risk management.
4. Proven sales and business development experience, especially in personal banking.
5. Proficiency in Microsoft Office suite.
6. Ability to obtain a notary license to assist with loan closings and client requests.

Preferred Qualifications

• 2-year degree in business or finance, or equivalent experience.

Our Way

Preserve and enhance our culture based on honesty, integrity, confidentiality, trust, and respect.

Make a meaningful difference in our community through service and financial support.

Maintain a safe and sound institution, complying with all laws, rules, and regulations, and maintaining open communication with regulators.

Benefits

Participate in a comprehensive benefits package, including:

• Health, dental, vision, life, and disability insurance
• Retirement Plan - 401k with matching
• Employee Stock Ownership Plan (ESOP)
• Paid time off – vacation, sick, holidays
• Paid parental leave
• Tuition Assistance
• Professional development opportunities

We are an equal opportunity employer, a drug-free workplace, and an E-Verify employer.