Maintenance Assistant Service Manager

JBG SMITH; Washington (District of Columbia); On-site; USD 63,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Maintenance Technician to join their dynamic team in Washington, DC. This role involves ensuring high-quality apartment living by addressing maintenance issues, leading a cohesive service team, and providing exceptional customer service. With a focus on career growth and development, this position offers a competitive salary and benefits, including housing discounts and professional development reimbursement. If you're passionate about service excellence and ready to make a positive impact in your community, this opportunity is perfect for you.

Benefits

20%-40% Housing Discount

Professional Development Reimbursement

Bonus Program

Competitive Benefits Package

Qualifications

• 2-4 years of maintenance experience in apartments or similar environments.
• CFC certification and training in plumbing and electrical systems.

Responsibilities

• Diagnose and repair HVAC, plumbing, and electrical issues.
• Assist with move-out inspections and unit make-ready processes.
• Train and coach team members for service excellence.

Skills

Customer Service

Leadership

Electrical Proficiency

Plumbing Skills

Maintenance Experience

Education

High School Diploma

Tools

HVAC Systems

Maintenance Tools

Job description

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Use technical knowledge and skills to address complex issues and help team member to perform their best. Driven by a desire to deliver service excellence, naturally excel at setting an example for the team by performing high-quality work to ensure that we deliver the best in apartment living. This position is based in Washington D.C., at the "13th & U" and "Atlantic Plumbing" communities. #JBGTech

WHAT YOU'LL DO

• Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition.
• Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
• Assist with move-out inspections and the unit make-ready process.
• Perform repairs and preventative maintenance on building systems.
• Inspect the community daily to identify any items that need maintenance or repairs.
• Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
• Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• High-school diploma or equivalent and 2 – 4 years of maintenance experience in apartments, hotels, or similar environment.
• Prior leadership and supervisory experience.
• CFC certification and plumbing and electrical training/proficiency.
• Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.
• Valid driver’s license and dependable transportation including on-call hours.
• Ability to routinely lift up to 50 pounds (supplies, appliance, etc.).
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
  • CARING – Demonstrated passion for caring about customers and co-workers alike.
  • PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

HOW WE SUPPORT YOU

The salary range for this position is $63,000 to $70,000. JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.