Service Assistant Coordinator

BMW of Traverse City; Traverse City (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Holiday pay

Training & development

Team environment

Job summary

BMW of Traverse City is seeking a Service Assistant Coordinator to join our elite service team.

You will support the service department's daily operations by coordinating schedules, greeting guests, and ensuring a premium guest experience at our state-of-the-art facility in Traverse City, MI. This role offers growth opportunities within a renowned luxury automotive brand and a collaborative, team-focused workplace.

Qualifications

• Experience in customer service, administrative, or hospitality roles.
• Excellent verbal and written communication with professional demeanor.
• Strong organizational skills and ability to multi-task.
• Basic computer proficiency; familiarity with dealership software (CDK or Reynolds & Reynolds) is a bonus.
• Valid driver's license with clean driving record.

Responsibilities

• Greet service guests and assist with check-ins and directing vehicles.
• Coordinate service appointments and manage loaner fleets.
• Support Service Advisors with documentation and follow-up communications.

Skills

Customer service

Administrative support

Hospitality

Communication

Organizational skills

Computer skills

Driver's license

Tools

CDK

Reynolds & Reynolds

Job description

BMW of Traverse City is looking for a Service Assistant Coordinator to join our elite service team. In this pivotal role, you will be the gears behind our service department's daily operations, ensuring our clients receive the seamless, premium service they expect from the BMW brand.

If you thrive in a fast-paced environment, love coordinating schedules, and want to grow your career with an industry-leading brand, we want to hear from you!

What You\'ll Do (Responsibilities):

• Customer Reception & Coordination: Greet service guests warmly, assist with check-ins, and direct vehicles to the appropriate service bays.
• Appointment Management: Coordinate service appointments, manage loaner vehicle fleets, and maintain an organized schedule to maximize shop efficiency.
• Administrative Support: Assist Service Advisors with documentation, repair orders, and follow-up communications with clients regarding their vehicle status.
• Quality Control: Help inspect completed vehicles to ensure they are clean, ready, and parked in the designated pickup areas for our guests.

What We\'re Looking For (Qualifications):

• Previous experience in a customer service, administrative, or hospitality role (dealership or automotive experience is a plus, but we are happy to train the right candidate!).
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational skills and the ability to multi-task in a dynamic environment.
• Basic computer proficiency (experience with dealership management systems like CDK or Reynolds & Reynolds is a bonus).
• A valid driver\'s license with a clean driving record.

What We Offer (Benefits & Culture):

• Competitive hourly pay with opportunities for career advancement.
• Comprehensive benefits package (Medical, Dental, Vision).
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Ongoing training and professional development.
• A supportive, team-oriented work environment in a state-of-the-art luxury facility.