Service Appointment Coordinator

Bob Smith BMW; Calabasas (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, life, disability &amp

401(k) retirement plan

Paid vacation time

Ongoing training & development

Advancement opportunities

Job summary

Bob Smith BMW is seeking a Service Appointment Coordinator to join its Client Care Center in Calabasas, CA. The role focuses on delivering a superior customer experience by handling reservations, outbound follow-ups, and rapid responses to inquiries.

The team emphasizes friendly, professional communication and organized operation. Ideal candidates are recent grads or those returning to work, ready to learn in the automotive industry.

Qualifications

• Confident communicator with warmth over the phone.
• Organized and self-driven, able to juggle priorities.

Responsibilities

• Handle inbound service reservation calls and confirm appointments.
• Make outbound follow-up calls for due/overdue service clients and parts.
• Respond promptly to internet leads and emails — same-day responses required.
• Manage CRM communication cycles to keep customer relationships warm.
• Stay current on service offerings and pricing to guide customers to right solutions.
• Direct customers to product information resources and online tools.

Skills

Communication

Organization

Growth mindset

Objection handling

Time management

Tools

Microsoft Office

Job description

NOW HIRING

• Calabasas, CA
• Full-time

Service Appointment Coordinator

Bob Smith BMW

Client Care Center

Bob Smith BMW is family-owned and led by two of the best women in the automotive business. We’re growing our Client Care Center and looking for a sharp, personable communicator who thrives on keeping things moving — someone who genuinely enjoys talking to people and takes pride in delivering a great experience before a customer even steps through our doors.

This role is a great fit for recent graduates, parents returning to the workforce, or anyone looking to launch a career in the automotive industry. Our culture is real — you’ll actually look forward to coming in.

Compensation

Base pay: $18-$20 / hr

Bonus potential: Up to $950 / mo

Schedule: Includes weekends

What You’ll Do

• Handle inbound service reservation calls and confirm upcoming appointments with a friendly, professional touch
• Make outbound follow-up calls for due and overdue service clients, special order parts, and “we owe” scheduling
• Respond promptly to internet leads and email inquiries — same-day responses are a must
• Manage and maintain CRM communication cycles to keep customer relationships warm and well-timed
• Stay current on service offerings and pricing so you can guide customers to the right solutions with confidence
• Direct customers to product information resources, including online tools

Who You Are

• A confident communicator — your warmth comes through even over the phone
• Organized and self-driven — you juggle priorities without dropping the ball
• Coachable and growth-minded — you welcome feedback and take it somewhere
• Comfortable handling objections calmly and turning hesitations into appointments
• Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning new tools
• Self-motivated and goal-oriented, with strong time management skills

What We Offer

• Medical, dental, life, disability & cancer coverage
• 401(k) retirement plan
• Paid vacation time
• Ongoing training & development
• Real opportunities for advancement

Performance expectations

We Set Clear, Achievable Benchmarks So You Always Know How You’re Doing And How To Get To The Next Level

• Appointment show rate of 88% or greater
• Appointment volume within 10% of team average
• Call quality (CALLRATER) score of 85+ within 30 days, rising to 90+ by day 90

Pre-employment drug screening required. Bob Smith BMW is an equal opportunity employer committed to building a team as exceptional as the vehicles we represent.