Service Assistant

Bergstrom Auto; Town of Middleton (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision

Short and Long Term Disability

Life Insurance

Two weeks PTO

401(k) with company match

Paid holidays

Wellness program

Free team member clinic

Health coach

Employee assistance program

Employee referral program

Training and growth opportunities

Job summary

Bergstrom Lexus of Madison is seeking a Service Assistant to warmly greet guests, support the service team with paperwork and communication, and assist guests with transportation options and inquiries. You will help ensure used cars meet brand standards and support the overall guest experience in a fast-paced dealership environment.

The role offers hourly pay with a monthly performance bonus, and is part of a comprehensive benefits program for full-time team members.

Qualifications

• Valid Driver's License.
• Friendly, positive, guest-focused attitude.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced environment.
• Prior experience in customer service is a plus but not required.

Responsibilities

• Greet Guests: Welcome every guest with a friendly smile and assist with check-in for service appointments.
• Support the Service Team: Aid service advisors and technicians by organizing paperwork, updating records, and ensuring smooth communication with technicians and guests.
• Assist with Guest Needs: Provide transportation options by shuttling guests home or to work, run guest cars and loaner cars through the car wash, answer guest inquiries, and ensure every guest feels valued and informed.
• Complete Service Orders for Used Cars: Work closely with the sales and service teams to ensure used cars are serviced up to brand standards.

Skills

Customer service

Communication

Job description

Job Details:

Job Location: Madison Lexus - Middleton, WI 53562, Position Type: Full Time,

Service Assistant

Bergstrom Lexus of Madison

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

What You'll Do

• Greet Guests: Welcome every guest with a friendly smile and assist with check-in for service appointments.
• Support the Service Team: Aid service advisors and technicians by organizing paperwork, updating records, and ensuring smooth communication with technicians and guests.
• Assist with Guest Needs: Provide transportation options by shuttling guests home or to work, run guest cars and loaner cars through the car wash, answer guest inquiries, and ensure every guest feels valued and informed.
• Complete Service Orders for Used Cars: Work closely with the sales and service teams to ensure used cars are serviced up to brand standards.

Schedule: shifts ranging from Monday - Friday 730am - 6pm and Saturdays 9am - 1pm

Pay: Hourly pay rate of $17.00 + a monthly performance bonus. Annual income averaging $36,000-37,000.

What We're Looking For

• Valid Driver's License
• Friendly, positive, and guest-focused attitude.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced environment.
• Prior experience in customer service is a plus but not required.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access to a Free Health Coach
  • Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!

Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!