Service Assistant

Cooper's Hawk Winery and Restaurants; Chandler (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dining Discounts 50%

Retail Wine 40%

Private Events 20%

Wine Tasting for Two

Medical Insurance

401(k) Matching

Flexible Savings Accounts

Paid Time Off

Wine Education

Career Growth

Milestones Recognition Program

Job summary

Cooper’s Hawk Winery and Restaurants is seeking a Service Assistant to create a positive dining experience for every guest. You’ll be the go-to person for staging the dining room and ensuring guests have what they need for a memorable visit.

Join a team that values hospitality, teamwork, and guest service. You’ll greet guests, coordinate with all departments, deliver orders, and maintain a clean, safe work area while upholding Cooper’s Hawk standards.

Qualifications

• Represents Cooper’s Hawk Values.
• Must be at least 18 years old.
• Thrives in a team-based environment.
• Has a passion for guest service and hospitality.
• Reads, writes and understands English.
• Able to work flexible shifts, including weekends/holidays.
• Able to multi-task and stay calm under pressure in a fast-paced environment.
• Able to lift up to 40 lbs.
• Able to stand and walk up to 10 hours per shift.
• Meets Cooper’s Hawk standards with reasonable accommodation.

Responsibilities

• Greet guests with hospitality and friendliness.
• Communicate with all departments to ensure a memorable guest experience.
• Adhere to service standards and food handling procedures.
• Deliver food orders to tables and for carry-out when assigned.
• Engage with guests and answer questions about food, wine, and facilities.
• Maintain knowledge of the Cooper’s Hawk menu.
• Stock dishes and silverware for service.
• Keep the work area safe, clean, organized, and stocked.
• Communicate clearly with guests, managers and team members.
• Follow checklists and SOPs for opening, mid-shift or closing.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

English Proficiency

Multitasking

Mobility/Stamina

Job description

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all Guests with hospitality and friendliness
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to all Cooper’s Hawk service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• An individual who thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Must be able to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch‑kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top‑notch award‑winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.