Service Assistant

Cooper's Hawk Winery and Restaurants; Burr Ridge (IL); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Complimentary Wine Tasting for

Two

Medical, Prescription, Dental, Vision

401(k) Matching

Flexible Savings Accounts

Team Member Incentives

Pay Access before Pay Day

Flexible Schedules

Paid Time Off

Employee Assistance Program

Everyday Benefits

Employee Referral Bonus

Shift Meals and Uniform

Wine and Culinary Education

Career Growth

Milestones Recognition

Job summary

Cooper’s Hawk Winery and Restaurants is seeking a Service Assistant to help create a memorable dining experience for every Guest. You will be the go-to person for staging the dining area, greeting Guests, and coordinating with team members to ensure smooth service.

In this role you will uphold Cooper’s Hawk service standards, assist with delivering orders, answer questions about the menu and wines, and maintain a clean, organized work area while providing hospitality-focused support in a

Qualifications

• Must be at least 18 years old.
• Reads, writes and understands English.
• Thrives in a team-based environment.
• Passion for guest service and hospitality.
• Ability to mult-task in a fast-paced setting.

Responsibilities

• Greet Guests with hospitality and friendliness.
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience.
• Adhere to Cooper’s Hawk service standards and food handling procedures.
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders.
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner.
• Maintain knowledge of Cooper’s Hawk menu.
• Ensure dishes are stocked and available for table service and table silverware is ready for service.
• Maintain a safe, clean, organized, and stocked work area.
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members.
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
• Perform other duties as assigned.

Skills

Guest service

Team orientation

English literacy

Flexibility

Job description

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Complimentary Team Member Shift Meals and Uniform
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all Guests with hospitality and friendliness
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to all Cooper’s Hawk service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• An individual who thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Must be able to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.