Service Area Manager

Altec; Saint Joseph (MO); Presencial; USD 95 000 - 125 000; Tempo integral

Resumo da oferta

Altec Service Group is seeking an Area Manager to lead service centers and mobile service across Missouri and Kansas. The preferred home base is the St. Joseph / Kansas City area, and you will live in the territory with 50–75% travel required.

You will direct staffing, training, and service processes, ensuring operational excellence and strong customer growth. A Bachelor's degree and 5+ years of leadership experience are required.

Qualificações

• Bachelor's Degree and 5+ years of leadership experience.
• Experience in service management or field operations preferred.
• Ability to travel 50–75% within Missouri and Kansas.

Responsabilidades

• Oversee staffing, scheduling, and training of service technicians.
• Ensure efficient service processes and adherence to policies and safety regulations.
• Review service reports to monitor performance and customer satisfaction.
• Resolve customer needs and coordinate with other teams as needed.
• Manage facilities, vendors, and all financial aspects of the territory.

Conhecimentos

Leadership

Operations

Customer Service

ERP Systems

Data Analysis

Strategic Planning

Team Building

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Why Join Altec?

The Altec Service Group has an opening for an Area Manager covering the states of Missouri and Kansas.

Altec Service Experience Preferred.

PURPOSE OF POSITION:

Plans, directs and coordinates the activities of service centers and mobile service in the assigned territory, ensuring excellence in customer service and growth of new customers.

Job Description

Why Join Altec?

The Altec Service Group has an opening for an Area Manager covering the states of Missouri and Kansas.

The preferred location for this position's home base will be the St. Joseph / Kansas City area, where several Altec Service locations already operate. It will be required to live in the territory.

Altec Service Experience Preferred.

PURPOSE OF POSITION:

Plans, directs and coordinates the activities of service centers and mobile service in the assigned territory, ensuring excellence in customer service and growth of new customers.

MAJOR RESPONSIBILITIES:

• Oversees the staffing, scheduling and training of service technicians.
• Facilitate efficient service processes and adherence to established policies and procedures including safety and environmental regulations.
• Reviews service reports to monitor service performance and enhance customer satisfaction.
• Ensures all customer needs are satisfactorily resolved, utilizing other teams as needed.
• Maintain facility and equipment to support operations.
• Set up and manage sublet vendors including but not limited to selection, delivery and communication.
• Manage all financial aspects of the assigned territory.
• Role requires 50-75% overnight travel.
• All other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Bachelor's Degree Required and 5+ Years Leadership Experience (FT Direct Reports)

Skills – Competencies

Business Process Management | Cost Management | Operations Management | Process Optimization | Risk Control | Strategy Management | Performance Metrics | Organizational Goal Setting | Operational Policy Development | Audit Documentation | Audit Reports | Compliance Audit | Operational Planning | ERP Systems | Customer Service | Safety Management | Strategic Planning | Team Building | Data Analysis | Leadership Development

OTHER POSITION SPECIFICATIONS

Safety

Safety is an integral component of Altec's culture. Every job within our organization has a responsibility for identifying, addressing and eliminating hazards for themselves, their teammates and our customers.

Quality

All jobs within Altec include a commitment to quality; this commitment requires ensuring appropriate checks are in place to successfully meet all internal and external customer specifications.

Financial Responsibilities

Associates are trusted to manage and spend Company’s money as they would their own, exercise good judgement and operation on behalf of the Company in a cost-efficient manner.

Teamwork

Team Altec is our competitive advantage; associates are expected to participate and productively collaborate to support our goals, initiatives and customers.

Continuous Improvement

The Altec Production System is built on a foundation of lean thinking and rapid continuous improvement. This requires associates to actively participate in our see and solve culture through solving issues for themselves, their teammates and our customers.

Integrity

Associates are responsible for their actions. It is incumbent that every associate maintains an uncompromised adherence to ethical and moral values in business dealings.

Enterprise-Wide Responsibilities

• Build relationships across function and business units.
• Effectively communicate across areas of influence.
• Coordinate with other leaders within function to develop and maintain processes and standards.
• Ensure execution of objectives in support of the team/department/function/ business unit with appropriate timelines and budget.
• Develop future leaders within the team.
• Facilitate and initiate continuous improvement activities for team.
• Serve on functional, regional or other enterprise-wide teams as needed.
• Continued development of personal leadership skills.
• All other duties as assigned.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.