Service Appointment Specialist | Customer-Centric Scheduler

Cronin Auto Family of Dealerships; Perrysburg (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Life insurance

Paid time off

EAP program

401(k) with company match

Family-oriented workplace

Job summary

Cronin Auto Family of Dealerships in Perrysburg, OH is seeking a full-time Service Appointment Administrative team member. You will manage phone calls, schedule service appointments, and support customers with parts, recalls, and routine needs.

The ideal candidate brings exceptional customer service, multitasking ability, and basic computer skills. A drug screen and background check are required, and the workplace emphasizes a family-oriented culture and benefits.

Qualifications

• Must have EXCELLENT customer service skills both in person and on the phone.
• Must be able to multi task in a fast paced environment.
• Basic computer skills required.
• Must be able to pass pre-employment drug screening and background checks.

Responsibilities

• Answer incoming phone calls to the service department and schedule service appointments.
• Follow up with customers on special ordered parts.
• Contact customers about open recalls on their vehicle.
• Assist customers as needed.

Skills

Customer service

Multitasking

Computer skills

Job description

Cronin Auto Family of Dealerships in Perrysburg, OH is seeking a full-time Service Appointment Administrative team member. You will manage phone calls, schedule service appointments, and support customers with parts, recalls, and routine needs.

The ideal candidate brings exceptional customer service, multitasking ability, and basic computer skills. A drug screen and background check are required, and the workplace emphasizes a family-oriented culture and benefits.