Automotive Service Appointment Specialist

Socket.dev; Cuyahoga Falls (OH); On-site; USD 47,000 - 66,000; Full time

Job summary

Ron Marhofer Auto Family in Cuyahoga Falls, OH, seeks an Automotive Service BDC Specialist to manage inbound/outbound communications to schedule and confirm service appointments, aiming to maximize show rates and guest experience.

You will work with the Service Manager and Advisors, maintain CRM/DMS records, ensure compliance, and support outreach to drive service lane traffic and repeat business.

Qualifications

• Prior BDC, call center, or customer service experience; automotive service experience preferred.
• Strong working knowledge of CRM and DMS scheduling systems and digital communication tools.
• Excellent verbal and written communication skills, with a friendly, guest-first attitude.
• Strong organizational skills and the ability to manage a high volume of calls, texts, and emails daily.
• Comfortable working in a fast-paced, performance-driven environment.
• Bilingual ability is a plus.

Responsibilities

• Inbound & Outbound Communication: Answer all inbound service calls, texts, emails, and chat inquiries promptly and professionally. Make outbound calls to schedule, confirm, and reschedule service appointments, including no-show follow-up. Respond to all service-related internet leads and online scheduling requests without delay. Maintain a friendly, helpful, and world-class tone in every guest interaction, in person, by phone, or in writing.

Skills

Customer service

Phone & email handling

CRM systems

DMS scheduling

Organizational skills

Bilingual

Tools

CRM software

DMS scheduling

Job description

Ron Marhofer Auto Family in Cuyahoga Falls, OH, seeks an Automotive Service BDC Specialist to manage inbound/outbound communications to schedule and confirm service appointments, aiming to maximize show rates and guest experience.

You will work with the Service Manager and Advisors, maintain CRM/DMS records, ensure compliance, and support outreach to drive service lane traffic and repeat business.