Auto Service Scheduling Pro — Guest-First Experience

Socket.dev; Akron (OH); On-site; USD 47,000 - 66,000; Full time

Job summary

Ron Marhofer Auto Family is seeking an Automotive Service BDC Specialist at Hyundai of Green in Akron, OH. You will manage inbound and outbound service communications via phone, text, email and chat to schedule, confirm, and protect service appointments, helping drive service lane traffic and guest satisfaction from first contact through arrival.

In this fast-paced role, you will use CRM and DMS scheduling systems, maintain a world-class tone, and collaborate with service managers and advisors

Qualifications

• Prior BDC, call center, or customer service experience.
• Experience with CRM and DMS scheduling systems.
• Excellent verbal and written communication; guest-first attitude.

Responsibilities

• Inbound & outbound communication handling via calls, texts, emails, and chat.
• Schedule, confirm, and reschedule service appointments; manage follow-ups.
• Track and optimize show rates; support recall and retention campaigns.
• Ensure compliance with privacy and communication regulations; report metrics.

Skills

BDC / call center experience

CRM tools

DMS scheduling

Excellent communication

Bilingual

Job description

Ron Marhofer Auto Family is seeking an Automotive Service BDC Specialist at Hyundai of Green in Akron, OH. You will manage inbound and outbound service communications via phone, text, email and chat to schedule, confirm, and protect service appointments, helping drive service lane traffic and guest satisfaction from first contact through arrival.

In this fast-paced role, you will use CRM and DMS scheduling systems, maintain a world-class tone, and collaborate with service managers and advisors