Guest-First Service Scheduler – Automotive BDC

MARHOFER CHEVROLET INC

Stow (OH)

On-site

USD 47,000 - 66,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

MARHOFER CHEVROLET INC in Stow, OH is seeking an Automotive Service BDC Specialist. This role manages inbound/outbound service department communications via phone, text, email, and chat to schedule and confirm service appointments, driving showroom traffic and improving show rates for a world-class guest experience.

Responsibilities include handling inquiries, scheduling, follow-ups, CRM/DMS data maintenance, and collaboration with Service Managers and Advisors.

Qualifications

Prior BDC, call center, or customer service experience; automotive service experience preferred.
Strong working knowledge of CRM and DMS scheduling systems and digital communication tools.
Excellent verbal and written communication skills, with a friendly, guest-first attitude.
Strong organizational skills and the ability to manage a high volume of calls, texts, and emails daily.
Comfortable working in a fast-paced, performance-driven environment.
Bilingual ability is a plus.

Responsibilities

Answer all inbound service calls, texts, emails, and chat inquiries promptly and professionally.
Make outbound calls to schedule, confirm, and reschedule service appointments, including no-show follow-up.
Respond to all service-related internet leads and online scheduling requests without delay.
Maintain a friendly, helpful, and world-class tone in every guest interaction, in person, by phone, or in writing.