Service Appointment & Customer Care Coordinator

Hutchinson Kia of Macon; Macon (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hutchinson Kia of Macon in Macon, GA seeks a Customer Service Coordinator to handle service department calls, schedule appointments, and manage recalls/campaigns. The role emphasizes accurate records and timely communication.

The CSC will perform outbound calls for no-shows and maintenance, coordinate with technicians and management, and ensure customer satisfaction through effective follow-up and data entry.

Qualifications

• Experience in customer service or call center environment preferred.
• Ability to maintain accurate records and manage schedules.

Responsibilities

• Handle inbound/outbound calls for service departments and schedule appointments.
• Dispatch inquiries to appropriate staff and follow up.
• Take service inquiries and direct to the correct ASM or Manager.
• Answer questions about products/services and provide status updates.
• Resolve customer complaints via phone or email and update records.
• Research vehicle history to schedule recalls/campaigns promptly.
• Coordinate service requirements with other departments to ensure service quality.
• Log all calls and maintain timely data entry.
• Meet and exceed management’s daily appointment and call targets.

Skills

Phone skills

Calm under pressure

Decision making

Communication

Articulation

Positive attitude

Customer focus

Escalation handling

Job description

Hutchinson Kia of Macon in Macon, GA seeks a Customer Service Coordinator to handle service department calls, schedule appointments, and manage recalls/campaigns. The role emphasizes accurate records and timely communication.

The CSC will perform outbound calls for no-shows and maintenance, coordinate with technicians and management, and ensure customer satisfaction through effective follow-up and data entry.