Service Appointment & CRM Coordinator

Sonic Automotive; Kellogg (ID); On-site; USD 21,000 - 25,000; Full time

Job summary

Dave Smith Motors Inc, a Sonic Automotive family dealership in Idaho, is hiring a BDC Service / Service Admin. This full-time role supports service inquiries, scheduling, and customer follow-up using CRM and lead management tools.

You will generate service appointments, enter data into the CRM, conduct customer surveys, and produce reports while maintaining high standards of customer service. The hourly pay range is $15.00–$18.00, with benefits and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools effectively.
• Compile reports and documentation in a timely manner.
• Perform cashier duties as requested.
• Handle other duties as assigned.
• Maintain ethical behavior and high customer satisfaction.

Skills

Verbal and written communication

Independent and team work

Call center experience

Organizational skills

Policy comprehension

Tools

CRM software

Lead management tools

Job description

Dave Smith Motors Inc, a Sonic Automotive family dealership in Idaho, is hiring a BDC Service / Service Admin. This full-time role supports service inquiries, scheduling, and customer follow-up using CRM and lead management tools.

You will generate service appointments, enter data into the CRM, conduct customer surveys, and produce reports while maintaining high standards of customer service. The hourly pay range is $15.00–$18.00, with benefits and growth opportunities.