Automotive Service Admin & CRM Specialist

Sonic Automotive, Inc.

Riverside, Northern (CA, KY)

Hybrid

USD 21,000 - 25,000

Full time

9 days ago

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Job summary

Dave Smith Motors Inc, a Sonic Automotive family dealership, seeks a BDC Service / Service Admin to generate service appointments and manage internet inquiries. Respond to customer questions promptly using CRM tools and lead management systems, maintaining accurate customer records and reporting as needed.

The role emphasizes delivering a premium customer experience, handling data entry, and supporting service operations in a fast-paced environment at Kellogg, ID.

Qualifications

Excellent verbal and written communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Experience in a call center environment.
Strong organizational and time management skills.
Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

Respond to internet inquiries with courtesy and professionalism.
Enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and experience.
Utilize lead management tools.
Compile reports and documentation on time.
Perform cashier duties as requested.
Perform other job-related duties as assigned.
Demonstrate ethical behavior and customer satisfaction.

Skills

Verbal & written communication

Teamwork in fast-paced env

Customer service mindset

Reading & following rules/policies

Tools

CRM software

Lead management tools

Job description

The role emphasizes delivering a premium customer experience, handling data entry, and supporting service operations in a fast-paced environment at Kellogg, ID.

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