BDC Service / Service Admin - Dave Smith Motors Inc

Sonic Automotive, Inc.; Riverside, Northern (CA, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Dave Smith Motors Inc, a Sonic Automotive family dealership, seeks a BDC Service / Service Admin to generate service appointments and manage internet inquiries. Respond to customer questions promptly using CRM tools and lead management systems, maintaining accurate customer records and reporting as needed.

The role emphasizes delivering a premium customer experience, handling data entry, and supporting service operations in a fast-paced environment at Kellogg, ID.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools.
• Compile reports and documentation on time.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Demonstrate ethical behavior and customer satisfaction.

Skills

Verbal & written communication

Teamwork in fast-paced env

Customer service mindset

Reading & following rules/policies

Tools

CRM software

Lead management tools

Job description

BDC Service / Service Admin - Dave Smith Motors Inc in Kellogg, ID at Sonic Automotive

Location: 101 Riverside Avenue West
Kellogg, ID 83837

Job Type: Customer Service

Experience: Associate

About

At Dave Smith Motors Inc, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation Range:

$15- $18/HR

Job Description

Responsible for generating service appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. Service Admin delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications:

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential in accordance with EEO guidelines