Service Appointment Coordinator

Jack Demmer Ford, Inc.; Wayne (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly wage

Family-built company

Team environment

Career growth opportunities

Job summary

Jack Demmer Ford, Inc. is seeking a detail-oriented Service Appointment Coordinator to join our Wayne, MI team. You will be the primary contact for customers scheduling service appointments in-dealership or via mobile service.

Responsibilities include contacting customers about recalls, generating repair orders, and maintaining appointment logs. Strong communication and organizational skills are essential in our fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills, including phone and text communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with scheduling software, Google Sheets and Microsoft Office Suite is a plus.
• Previous experience in automotive service coordination or a related field preferred but not required.

Responsibilities

• Schedule and confirm service appointments via phone and text, for in-dealership and mobile service appointments.
• Handle inbound service calls, check voicemails and return calls on service inquiries.
• Use customer lists to contact customers regarding recalls and recommended services.
• Generate repair orders for mobile appointments.
• Communicate effectively with customers regarding questions, appointment details, and follow-ups after appointments.
• Coordinate service schedule effectively to optimize appointment scheduling and weekly workload balance for advisors and technicians.
• Maintain accurate customer records and appointment logs.
• Assist with resolving customer inquiries or issues related to service appointments.
• Support the service department with administrative tasks as needed.

Skills

Communication skills

Customer service

Organizational skills

multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Google Sheets

Microsoft Office

Job description

Jack Demmer Ford is seeking a detail-oriented and organized Service Appointment Coordinator to join our team in Wayne, MI. In this role, you will be the primary point of contact for customers scheduling service appointments both in dealership and mobile service appointments. You will use lists to contact customers regarding recalls and recommended services, generate repair orders for mobile appointments, and maintain phone and text communication. Follow-ups after appointments are essential to ensure customer satisfaction. This position requires someone who enjoys communication with clients, is detail oriented, and can thrive in a fast-paced environment.

Responsibilities

• Schedule and confirm service appointments via phone and text, for in-dealership and mobile service appointments.
• Handle inbound service calls, check voicemails and return calls on service inquiries.
• Use customer lists to contact customers regarding recalls and recommended services.
• Generate repair orders for mobile appointments.
• Communicate effectively with customers regarding questions, appointment details, and follow-ups after appointments.
• Coordinate service schedule effectively to optimize appointment scheduling and weekly workload balance for advisors and technicians.
• Maintain accurate customer records and appointment logs.
• Assist with resolving customer inquiries or issues related to service appointments.
• Support the service department with administrative tasks as needed.

Requirements

• High school diploma or equivalent.
• Excellent communication and customer service skills, including phone and text communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with scheduling software, Google sheets and Microsoft Office Suite is a plus.
• Previous experience in automotive service coordination or a related field preferred but not required.

Benefits

• Competitive wage of $20.00 per hour, paid weekly.
• Opportunity to work with a well-established, family built company in the automotive industry.
• Supportive team environment and career growth opportunities.

About Jack Demmer Ford

Jack Demmer Ford is a trusted name in the Wayne, Michigan automotive community, serving drivers with quality vehicles, honest service, and a team they can count on. For decades, we've built our reputation on doing business the right way - treating customers like family and supporting our employees like partners.

We take pride in creating a positive, professional, and team-oriented environment where people can grow their careers and feel valued every day. From sales to service to support staff, every team member plays a role in delivering an exceptional experience.

That's The Demmer Difference - a commitment to integrity, teamwork, and going the extra mile for our customers and each other.

Join our team and be part of a dealership where your work matters, your voice is heard, and your success is supported.