Customer Care Coordinator

Casey Toyota; Newport News (VA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) with company contribution

Disability Coverage

Vacation Pay

Holiday Pay

Employee Referral Bonus

Employee Discounts

Job summary

Casey Auto Group is seeking energetic Customer Care Coordinators to join our Business Development Center. You will engage with customers by phone, text, and email to move them toward a vehicle purchase.

The role is in-office, full-time with a pay range of $4,000–$6,000 per month. You’ll work with dealership teams to deliver a smooth, responsive customer experience.

Qualifications

• High school diploma or GED required.
• At least one previous customer service role is preferred.
• Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong phone presence with professional phrasing, tone, and active-listening skills.

Responsibilities

• Contact prospective and existing customers by phone, text, and email.
• Respond to customer inquiries promptly, professionally, and courteously.
• Make a high volume of outbound calls and meet established daily activity expectations.
• Turn customer conversations into qualified sales appointments.
• Follow up with customers who have expressed interest in a new or pre-owned vehicle.
• Confirm scheduled appointments and assist customers with the next steps in their vehicle-buying journey.
• Accurately document customer interactions, appointment details, and follow-up activity.
• Work closely with dealership employees and management teams to provide a smooth customer experience.
• Ensure every customer feels valued and receives professional, friendly, and timely service.

Skills

Customer service

Phone/communication

Outbound calls

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Job description

Casey Auto Group is hiring Customer CareCoordinators to join our Business Development Center!

We are looking for energetic, motivated, and customer-focused individuals who enjoy speaking with people and helping customers take the next step in their vehicle-buying journey. In this role, you will connect with customers who have expressed interest in a new or pre-owned vehicle, provide helpful information, and schedule appointments with our dealership teams.

This is a great opportunity for someone who is driven, dependable, goal-oriented, and comfortable communicating by phone, text, and email.

Compensation and Schedule:

Position Type: Full-time, in-office position

Pay: $4,000-$6,000 per month

Schedule: Applicants must be available to work a flexible schedule Monday through Sunday, with shifts scheduled between 8:00 am and 8:00 pm

Responsibilities:

• Contact prospective and existing customers by phone, text, and email.
• Respond to customer inquiries promptly, professionally, and courteously.
• Make a high volume of outbound calls and meet established daily activity expectations.
• Turn customer conversations into qualified sales appointments.
• Follow up with customers who have expressed interest in a new or pre‑owned vehicle.
• Confirm scheduled appointments and assist customers with the next steps in their vehicle‑buying journey.
• Accurately document customer interactions, appointment details, and follow‑up activity.
• Work closely with dealership employees and management teams to provide a smooth customer experience.
• Ensure every customer feels valued and receives professional, friendly, and timely service.

Requirements and Skills:

• High school diploma or GED required.
• At least one previous customer service role is preferred.
• Previous call center, automotive, sales support, or appointment‑setting experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong phone presence with professional phrasing, tone, and active‑listening skills.
• Comfortable making a high volume of outbound calls.
• Results-driven and motivated by clear goals, benchmarks, and performance expectations.
• Ability to multitask and remain organized in a fast‑paced environment.
• Strong computer skills and the ability to learn multiple systems and software platforms.
• Ability to accurately read, understand, and document customer information.
• Professional, honest, and courteous communication with customers and team members.
• Ability to work effectively with dealership employees and management teams at all levels.
• Dependable attendance and punctuality.
• Positive, hardworking, and collaborative attitude with a willingness to learn and improve.
• Ability to remain focused, manage daily responsibilities, and complete assigned tasks.

Comprehensive Benefits:

• Medical, dental, and vision insurance
• Flexible Spending Account, Health Savings Account, and Limited Purpose Flexible Spending Account options
• Prescription drug coverage
• HealthJoy healthcare navigation app provided by the company
• Employee Assistance Program
• 401(k) with company contribution upon eligibility
• Short- and long‑term disability coverage
• Legal resources and identity‑protection coverage
• Vacation and holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted memberships at OneLife Fitness and the YMCA

Casey Auto Group is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.