Service Appointment Coordinator

Jack Demmer Ford Inc; Detroit (MI); On-site; Full time

Job summary

Jack Demmer Ford of Wayne is seeking a Full-Time Service Appointment Coordinator to manage service appointments and provide excellent customer service. This role involves scheduling appointments, answering calls, and supporting the service department's goals to ensure customer satisfaction. The ideal candidate should have a year of customer service experience, strong phone skills, and a friendly demeanor in a fast-paced environment.

Benefits

Full benefits package

Flexible schedule with no Saturdays or Sundays

Opportunity to grow within the dealership

Qualifications

• Minimum of 1 year of customer service experience in automotive, retail, sales, apartment leasing, or restaurant/hospitality.
• Strong phone communication skills.
• Outgoing and friendly personality.

Responsibilities

• Schedule service and mobile service appointments for inbound calls and internet leads.
• Answer incoming service phone calls in a friendly, efficient manner.
• Place outbound service calls to generate business.

Skills

Phone communication skills

Attention to detail

Organizational skills

Time management skills

Job description

Jack Demmer Ford of Wayne is seeking aFull-Time Service Appointment Coordinator. We are a family-owned and operated dealership group, proudly serving the community since 1957. At Jack Demmer, we believe all great relationships are built on mutual trust, integrity, and loyalty—and that philosophy is the Demmer Difference.

Position Summary:

As a Service Appointment Coordinator, you will be responsible forscheduling in dealership service and mobile service appointments, answering inbound service calls, performing outbound calls for recalls and needed repairs, and ensuring exceptional customer follow-up before and after each appointment. This role is central to driving service business, maintaining high levels of customer satisfaction, and supporting the goals of the service department.

Key Responsibilities:

• Schedule service and mobile service appointments for inbound calls and internet leads

• Answer incoming service phone calls in a friendly, efficient manner

• Place outbound service calls to generate business, including recall notifications and repair follow-ups

• Confirm and follow up on all service appointments

• Maintain detailed, accurate records of customer interactions and appointments using our service scheduling system

• Support service department goals by maximizing appointment opportunities

• Work in a fast-paced, team-oriented environment with individual performance goals

• Communicate with customers via phone, text, and email—no in-person interactions required

What We Offer:

• Starting at $18/hour – Pay Negotiable Based on Experience

• Full benefits package

• Supportive and professional work environment

• Flexible schedule with no Saturdays or Sundays

• Opportunity to grow within a reputable, family-owned dealership

What We're Looking For:

• Minimum of 1 year of customer service experience in automotive, retail, sales, apartment leasing, or restaurant/hospitality

• Strong phone communication skills

• An outgoing and friendly personality

• Ability to follow and memorize procedure and scripts

• Attention to detail, organizational, and time management skills

• Comfortable working on phones, email, and text—no face-to-face meetings required

How to Apply:

Please submit your resume and a brief cover letter including:

• Why you're seeking a new opportunity or leaving your current role

• Why you believe you're the best fit for this position

Join the Jack Demmer family and experience the Demmer Difference—where your voice matters, your work is appreciated, and your potential is limitless.