Service Appointment Coordinator

New Motors, Inc.; Erie (Erie County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Service Appointment Coordinator to enhance customer satisfaction and streamline service operations. This role involves managing service calls, scheduling appointments, and ensuring clear communication between customers and the service team. With a commitment to exceptional service and a supportive team environment, this position offers opportunities for growth and development. Join a family-owned dealership that values long-term relationships and provides competitive pay, health benefits, and employee discounts. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you.

Benefits

Competitive pay and performance incentives

Paid training and development

Health, dental, and vision insurance

401(k) with company match

Employee discounts on vehicles, service, and parts

Supportive team environment with room for growth

Qualifications

• Prior experience in customer service or automotive service scheduling preferred.
• Comfortable with computer systems and CRM tools.

Responsibilities

• Answer inbound service department calls professionally.
• Schedule service appointments based on technician availability.
• Maintain accurate customer records in the dealership CRM.

Skills

Customer Service

Communication Skills

CRM Tools

Scheduling Software

Multitasking

Education

High School Diploma

Tools

Dealership Scheduling Software

Job description

Job Title: Service Appointment Coordinator
Location: New Motors – 8670 Peach St, Erie, PA 16509
Department: Service Department
Reports To: Service Manager / BDC Manager
Employment Type: Full-Time and Part-Time

We are looking to add a part-time or Full-time positon-

Part time - VERY flexible on schedule/hours

Full time - 2 days off per week, 40 hours per week

About New Motors

New Motors has proudly served the Erie community since 1971, representing Subaru, BMW, and Volkswagen. As a family-owned dealership, we are committed to delivering exceptional customer service and building long-term relationships with our clients and our team.

Job Summary:

The Service Appointment Coordinator plays a key role in delivering a best-in-class service experience. This position is responsible for handling all incoming service calls, scheduling appointments efficiently, and providing clear communication between customers and our service team. You will be the first point of contact for our service customers and a critical part of our customer satisfaction goals.

Key Responsibilities:

• Answer inbound service department calls in a professional and courteous manner.

• Schedule service appointments based on technician availability and customer needs.

• Confirm upcoming appointments and follow up on missed appointments.

• Maintain accurate customer records in the dealership CRM and scheduling tools.

• Coordinate with service advisors and BDC team to optimize shop capacity.

• Promote dealership service specials and maintenance recommendations when appropriate.

• Contact customers for first maintenance reminders, PA state inspection notices, and past-due services.

• Ensure customers receive a confirmation of their appointment and any necessary instructions.

• Assist with outbound follow-up calls and texts to ensure customer satisfaction.

• Document all customer interactions and feedback.

Qualifications:

• Prior experience in customer service or automotive service scheduling preferred.

• Excellent communication and phone skills.

• Comfortable with computer systems, CRM tools, and dealership scheduling software.

• Organized, detail-oriented, and able to multitask in a fast-paced environment.

• Friendly, professional demeanor with a focus on customer satisfaction.

• High school diploma or equivalent required.

Why Join New Motors?

• Competitive pay and performance incentives

• Paid training and development

• Health, dental, and vision insurance

• 401(k) with company match

• Employee discounts on vehicles, service, and parts

• Supportive team environment with room for growth

To Apply:
Email your resume to [e-mail] or apply in person at our dealership. We’re excited to meet the next great addition to our service team!

New Motors Subaru BMW and Volkswagen 8670 Peach St Erie, PA 16509