Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA

ENT Specialty Partners; McKinney (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in the medical field as an Appointment Scheduler, fully remote but located within the DFW area. This role involves scheduling appointments, managing patient records, and providing exceptional customer service. Ideal candidates will have strong communication skills and a year of customer service experience.

Qualifications

• Minimum one year customer service experience preferred.
• General working knowledge of office atmosphere and etiquette.
• Experience verifying insurance is a plus.

Responsibilities

• Schedule patient appointments in accordance with physician preferences.
• Maintain accurate patient records and information.
• Handle patient communications via phone and email.

Skills

Communication

Problem Solving

Attention to Detail

Job description

Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA

Join to apply for the Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA role at ENT Specialty Partners

Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA

Join to apply for the Appointment Scheduler - Fully Remote MUST BE LOCATED IN THE DFW AREA role at ENT Specialty Partners

Description

Description

Job Title: Appointment Scheduler (Fully Remote MUST BE LOCATED IN THE DFW AREA)

*Training will be done in office then fully remote.*

General Summary of Duties: The Appointment Scheduler will report to the Appointment Scheduling Manager. The position will provide exceptional customer service to new and established patients. This role is crucial to the overall patient experience and will require multi-tasking, focus and effective communication. It is also the duty of the appointment scheduler to maintain accurate records and update necessary information for established patients.

Position Responsibilities

• Answer phones within two rings.
• Schedule established and new patient appointments in accordance with physician templates and preferences.
• Request copies of imaging, lab reports, or sleep studies in accordance with chief complaint.
• Respond to patient communications via email, phone, or web submission.
• Demonstrate proactive initiative by troubleshooting potential conflicts and directing to the correct department.
• Communicate with MA’s and front office coordinators to ensure a smooth clinic flow.
• Enter patient demographics, pharmacy and all insurance information accurately into their chart.
• Check voicemail messages and distribute appropriately.
• Handle referrals effectively and in regards to our policy and procedures.
• Schedule audio appointments when necessary.
• Use customer service principles and techniques to deal with patients calmly and pleasantly
• Other duties as assigned by physicians, practice administrator and/or management.
  
  

Expectations

Leadership / Communication Skills

• Excellent communication skills
• Works well as a team
• Independently driven to succeed
• Assertively acts as a support to other staff members
  
  

Time Management / Responsiveness

• Reliable
• Efficient & accurate reporting
• Proactive problem-solving
• Able to anticipate patient and team needs
  
  

Quality of Work

• Attention to detail
• Thorough data entry
• Document essential information for practice benefit
• Good Spelling and Familiarity with Medical terminology
  
  

Qualifications

Experience and skills

• Minimum one year customer service experience preferred
• General working knowledge of office atmosphere and etiquette
• Ability to maintain fast-paced office environment
• Experience verifying insurance, working knowledge of deductibles, out-of-pockets and coinsurance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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