Service Appointment Concierge

Harnish Auto Family; Everett (WA); On-site; USD 57,859,000 - 82,656,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company match

Medical, dental, and vision insurance

Paid Time Off

Paid training and career development

Stable, family-owned company

Supportive team environment

Job summary

Harnish Auto Family in Everett, WA is seeking a Service BDC Representative to be the first point of contact for our service department by scheduling appointments, answering customer questions, and delivering an exceptional customer experience.

Whether you have automotive experience or a background in customer service, hospitality, retail, healthcare, or a call center, we'd love to meet you.

We offer competitive pay and a supportive team environment with training to help you succeed.

Qualifications

• Friendly, professional, and customer-focused.
• Strong communication and phone skills.
• Organized with great attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Reliable, coachable, and a team player.

Responsibilities

• Answer incoming service calls, emails, and online inquiries.
• Schedule and confirm service appointments.
• Make outbound calls for maintenance reminders and follow-up.
• Build strong customer relationships and deliver excellent service.
• Maintain accurate customer information in our CRM.
• Work closely with Service Advisors to keep the shop running efficiently.
• Meet daily goals for appointments and customer satisfaction.

Skills

Customer service mindset

Communication

Organizational skills

Multitasking

Team player

Tools

CRM software

Job description

Harnish Auto Family in Everett, WA is seeking a Service BDC Representative to be the first point of contact for our service department by scheduling appointments, answering customer questions, and delivering an exceptional customer experience.

Whether you have automotive experience or a background in customer service, hospitality, retail, healthcare, or a call center, we'd love to meet you.

We offer competitive pay and a supportive team environment with training to help you succeed.