Service and Warranty Advisor

Equnited; Michigan; On-site; USD 35,000 - 45,000; Full time

Job summary

Equnited is seeking a Service and Warranty Advisor in Michigan responsible for providing technical support through frontline calls. This entry-level position includes tier I support, complete documentation, and resolving customer issues.

The ideal candidate should possess a high school diploma or GED, with some experience in technical support preferred. Strong communication and troubleshooting skills are essential, along with the ability to smoothly manage customer inquiries.

Qualifications

• 2-3 years of experience in technical support preferred.
• Excellent written and verbal communication skills.
• Ability to troubleshoot problems effectively.

Responsibilities

• Provide Tier I technical support for troubleshooting.
• Document all calls completely and thoroughly.
• Follow-up on open tickets and provide resolutions.
• Dispatch service technicians based on issues reported.
• Research problems and concerns for leadership.

Skills

Technical support

Troubleshooting

Communication skills

Education

High School/GED or equivalent experience

Job description

The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry-level, frontline role and is frequently the callers' first contact for service.

Duties & Responsibilities

• Tier I technical support to provide general troubleshooting
• Required complete and thorough documentation of all calls
• Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
• Required to Dispatch Service technicians based on the issue.
• Research and bring to the attention of the leadership team problems and or concerns.
• Other duties as assigned.

Requirements

• High School/GED or equivalent relevant experience
• 2-3 years of recent experience in a technical support positions preferred but not required
• Product Knowledge
• Excellent written and verbal communications skills.
• Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical