Service and Support Administration Supervisor

Delaware County, Ohio; Delaware (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Delaware County Board of Developmental Disabilities (DCBDD) seeks a Service and Support Administration Supervisor to lead SSA staff, ensuring high-quality, person-centered service coordination and regulatory compliance. This role collaborates with internal teams and community partners to promote positive outcomes for individuals served.

Essential duties include supervising SSAs, overseeing waiver processes, budget implementation, and ongoing staff development.

Qualifications

• Bachelor’s degree in social work, counseling, education, health and human services, or related field.
• Master’s degree preferred with three years supervisory experience.
• Four years of full-time, supervised work in disability services and valid Ohio driver’s license.

Responsibilities

• Supervises, directs, and evaluates Service and Support Administrators (SSAs).
• Ensures person-centered planning, waiver enrollment, and budget implementation.
• Reviews OISP, progress notes, and documentation for accuracy and compliance.

Skills

Leadership

Communication

Documentation

Collaboration

Education

Bachelor's degree in social work or related field

Master's degree preferred

Job description

Objectives

At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.

Mission

To inspire, empower, and support people to achieve their full potential.

Vision

All people will lead personally fulfilling lives.

Values

Candidates must model the following established core values: Inclusion, Equity, and Integrity.

Primary Objective

The Service and Support Administration Supervisor provides leadership and oversight to SSA staff, ensuring high-quality, person-centered service coordination for individuals with developmental disabilities. This role supports compliance with all state and federal requirements, reviews and monitors service plans and documentation for accuracy, and fosters strong collaboration with internal teams and community partners to promote positive outcomes for individuals served.

Job Standards

Minimum Qualifications: Bachelor’s degree in social work, counseling, education, health and human services, law enforcement, behavioral science or other related field; Master’s degree in related field and three (3) years supervisory experience preferred.

Minimum of four (4) years of full-time (or equivalent part-time), supervised, paid work experience in programs or services for individuals with developmental disabilities.

Service and Support Administration Supervisor Certification per OAC 5123-5-02, or the ability to obtain at time of appointment and maintain throughout employment.

Must possess a valid State of Ohio Driver's License and acceptable driving record as stipulated by the Board’s insurance carrier.

Knowledge of principles, practices, and techniques relating to social work, local, state, and federal laws, rules, and regulations, and “Rights of Ohioans with Developmental Disabilities”.

Ability to promote a positive culture in all areas of responsibility, including but not limited to the individuals served by the county board and their families, Board members, staff members, providers, and community partners; interpret a variety of instruction in written, verbal, and picture form; complete routine forms; prepare accurate documentation; communicate effectively; maintain records according to established procedures; handle inquiries from vendors and co-workers; develop and maintain effective working relationships; handle sensitive inquiries and contacts with officials and the general public; maintain confidentiality in all aspects of the position.

Physical Requirements

Light work strength level. The physical requirements of the position are identified as light work, which may require the lifting of up to twenty-five (25) pounds occasionally.

Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone).

Other Requirements

Successful completion of a criminal records check (BCI and/or FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports.

Schedule may need to be flexible based on needs of DCBDD and/or the person served.

Essential Functions

Supervises, directs, and evaluates the work of Service and Support Administrators (SSAs); recommends corrective and disciplinary action as determined necessary.

Assures SSAs are administering a person-centered planning process, waiver enrollment and redetermination process, monitoring, quality assurance, free choice of provider, and individual budget implementation through monitoring and observation.

Provides backup supervision and direction to SSA staff in the absence of their SSA Supervisor.

Reviews Ohio Individual Service Plans (OISP), Targeted Case Management progress notes, and any other necessary and relevant paperwork for all assigned staff.

Reviews PAWS and PAS documents for accuracy and compliance.

Participates in Support Administration Department meetings and Administrative Team Meetings; facilitates team meetings for SSAs; attends special team meetings.

Participates in the onboarding and training of new staff in the SSA department and ongoing staff development.

Collaborates at least monthly with SSA Supervisors to review trends and patterns for staff development and training opportunities.

Participates in system collaboration with partnering community agencies and school districts to support individuals with complex, multi-agency supports.

Participates in Medicaid Administrative Claiming (MAC).

Assists in the accreditation process, provides input into the development of policies and procedures, and participates in appeals as assigned by the Director of Programs and Services.

Participates in the rotation of the On-Call response system for after hours, weekends, and holidays. May need to intervene in crisis situations or authorize emergency support services.

Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.

Adheres to all ORC, OAC, and DCBDD policies and procedures.

Performs other related duties and special projects as assigned.

Equal Opportunity Employer

DCBDD IS AN EQUAL OPPORTUNITY EMPLOYER

Full job descriptions are available on the Class Specifications page.

M/F/D/V