Director, Service and Support Administration

Cuyahoga County Board of Developmental Disabilitie; Cleveland (OH); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

40+ paid days off yearly

Flexible work schedule

Ohio Pension (PERS)

Low-cost major medical insurance

Free dental, vision and life insurance

Professional development reimbursement

Mileage reimbursement at IRS rate

Job summary

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) seeks a director to oversee and direct Service and Support Administration, including Medicaid and Waiver services, to individuals with disabilities. Lead SSA policy development, supervise SA teams and coordinate with departments for compliant, high‑quality services.

The role includes strategic planning, staff development, and collaboration with state and local agencies, while supporting a hybrid work model from the Donzella

Qualifications

• Master's degree is required in psychology, social work, special education, public administration, or a related field.
• Five years’ successful experience working with programs for DD persons and their families is required.
• Minimum of three years of supervisory experience is required.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Valid state of Ohio driver’s license and continued maintenance of excellent driving record.

Responsibilities

• Plan, develop and manage the delivery of service and support administration services to all individuals needing such service.
• Direct responses to complex situations or complaints related to all SSA services and coach staff for better outcomes.
• Hire, supervise and develop SA managers, supervisors and staff providing SSA functions.
• Collaborate with other departments to ensure compliance and improve quality of services.
• Organize information, training and technical assistance for management, staff, providers, families and others.

Education

Master's degree in psychology, social work, special education, public administration, or a related field

Job description

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a director to oversee and direct the implementation of Service and Support Administration (SSA), including all aspects of Medicaid and Waiver services, and use of local funds, to all people with disabilities needing such services. Manage specialty areas related to SSA work. Direct the development of SSA policies and procedures related to Support Administration (SA) practice. The nature of work will include, but is not limited to the following:

• Plan, develop and manage the delivery of service and support administration services to all individuals needing such service. Maximize utilization of community resources, local funds, Medicaid and/or Waiver funding for services.
• Direct responses to complex situations or complaints related to all SSA services. Provide coaching to SAs and leadership team related to these situations in order to maximize positive outcomes and improve overall customer experience for those receiving SSA services from Cuyahoga DD.
• Hire, assign, evaluate and supervise support administration management teams and their staff who provide service and support administration to assigned people with disabilities. Provide ongoing coaching and opportunities for staff development and professional growth for leadership team. Implement performance standards and measures to ensure compliance with rules and regulations governing delivery of SSA functions.
• Collaborate with other Cuyahoga DD departments to ensure compliance with applicable rules and regulations, and to coordinate and improve delivery of quality services to individuals assigned to Support Administration.
• Assist with the implementation and development of goals related to Cuyahoga DD annual or strategic plan. Assist with the development of priority areas and plans for areas of growth or development for the SSA department.
• Direct and manage the activities of specialized SA teams, including the work related to housing, employment, intake and eligibility, etc. Review and provide feedback on recommendations for new housing development for individuals receiving or in need of community residential services and supports.
• Organize and manage the provision of information, training and technical assistance to Cuyahoga DD and SSA Management and staff, providers, families and other interested parties on all topics and services within area of responsibility. Direct staff regarding authorization of Medicaid-funded and/or locally-funded community and residential services and supports.
• Provide consultation and technical support to Cuyahoga DD staff, consumers, families, and outside agencies regarding procedures to access and maintain Medicaid-funded and/or locally-funded community residential services and supports.
• Represent Cuyahoga DD on assigned committees and participate in planning with other state and local agencies (CCADAMHS, DoDD, CCDCFS, etc.) regarding support administration and related topics. Attend applicable conferences/meetings on Medicaid funding, Service and Support Administration and other related topics.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from the Cuyahoga DD MAC Coordinator.
• Perform other duties as assigned.

SUPERVISORY DUTIES: Supervision of SA Managers (including various specialty areas), SA supervisors and Support Administrators assigned to perform SSA functions.

PERSONAL CONTACTS: All Cuyahoga DD staff, service providers, people with disabilities and families receiving services, DoDD and other State agencies, county and other community agencies.

UNUSUAL WORKING CONDITIONS: Flexible Work schedule; some evening and weekend meetings. Occasional travel in county and out of county

SALARY: The salary listed in the header is the base salary for all department directors in Pay Schedule G. It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Also, it is Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints.

* FANTASTIC BENEFITS: All newly hired employees in this position walk through the door earning:

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision and Life Insurance
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Public Service Loan Forgiveness program.
• Flexible Spending Account
• Tuition Reimbursement and so much more..

Remote Work: There is an onsite expectation for all leadership positions. This position will work a hybrid work schedule that includes some remote work at the direction of the Superintendent. This position is based at our Donzella Administration building.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our leadership team!

Qualifications

• Master's degree is required in psychology, social work, special education, public administration, or a related field.
• Five years’ successful experience working with programs for DD persons and their families is required.
• Minimum of three years of supervisory experience is required.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Valid state of Ohio driver’s license and continued maintenance of excellent driving record.

Application Deadline: Open until filled.

Equal Opportunity, Diversity, and Inclusion: TheCuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless ofa person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, orsocial, economic or political affiliation.

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

Background Checks Disclosure: All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired. For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.