Service and Sales Technician

Top wood; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Top Wood is seeking a Service and Sales Technician to be the face of the company at customer mills and facilities. You will maintain, troubleshoot, and repair industrial woodworking machinery while identifying opportunities to sell OEM parts, upgrades, and service contracts across North America.

This dual role requires hands-on mechanical skill and strong customer service, with 50-75% regional travel. HS diploma and at least two years field service experience in the wood products industry are

Qualifications

• High School diploma or equivalent.
• At least two years of experience as a mechanical field service provider with excellent customer service skills.
• Wood Products Industry experience is preferred.
• Strong mechanical troubleshooting skills and knowledge of electrical systems.
• Basic understanding of PLC/VFD control systems is helpful.

Responsibilities

• Perform machine evaluations, preventative maintenance, and emergency repairs on Yates American equipment at customer sites.
• Identify worn parts or outdated systems during inspections; generate quotes for OEM replacements and retrofits.
• Document all service calls, mechanical findings, and sales leads through detailed field reports.
• Assist with the installation of new equipment and lead training sessions for customer operators on best practices and safety.
• Act as a trusted advisor to mill managers and maintenance teams, ensuring they have the right tooling and parts to minimize downtime.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Upselling

Communication

Education

High School diploma or equivalent

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Service and Sales Technician - Equipment Supplier

• Job#260605ST – Service and Sales Technician
• Industry: Equipment Manufacturer
• Wage: $80,000 - $120,000 / Year salary, benefits, and commission. Salary, bonus and benefits commensurate with experience.
• Education Required:High School diploma or equivalent.
• Years’ Experience Required: At least two years of experience as a mechanical field service provider with excellent customer service skills. Wood Products Industry experience is preferred.

Description:

The Service and Sales Technicianis a dual-role professional acting as the primary face of company at customer mills and facilities. You will be responsible for the mechanical maintenance, troubleshooting, and repair of industrial woodworking machinery (planer-matchers, surfacers, etc.) while simultaneously identifying opportunities to sell OEM parts, machine upgrades, and service contracts. We are looking for a unique individual who is as comfortable with a wrench in their hand as they are with a sales quote. You won’t just be fixing machines; you’ll be helping our customers grow. You will visit mills across North America to evaluate their equipment, perform expert repairs, and consult on the latest upgrades and OEM parts that keep their operations profitable.

Service and Sales Technician Position Requirements:

• High School diploma or equivalent.
• At least two years of experience as a mechanical field service provider with excellent customer service skills. Wood Products Industry experience is preferred.
• Strong mechanical aptitude and strong mechanical troubleshooting skills are required.
• Knowledge of MS Word, Outlook, Excel, and PowerPoint required.
• Basic understanding of PLC/VFD control systems and electrical troubleshooting is highly preferred.
• Ability to professionally "upsell" value-added services and parts based on actual machine needs.
• Ability to analyze information, make judgments, build strong relationships, maintain equipment, communicate effectively (both written and verbal), write reports, maintain confidentiality, achieve results, focus on quality.
• 50-75% travel regionally to customers mills

Service and Sales Technician Position Responsibilities:

• Perform machine evaluations, preventative maintenance, and emergency repairs on Yates American equipment at customer sites.
• Identify worn parts or outdated systems during inspections; generate quotes for OEM replacements and retrofits.
• Document all service calls, mechanical findings, and sales leads through detailed field reports.
• Assist with the installation of new equipment and lead training sessions for customer operators on best practices and safety.
• Act as a trusted advisor to mill managers and maintenance teams, ensuring they have the right tooling and parts to minimize downtime.

We are committed to making employment decisions that are fair and do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, genetics, gender identity or expression or any other characteristics protected under law. Top Wood Jobs refers candidates and it is up to the employer to make all employment decisions.

INDHP

You will not hold Top Wood Jobs, or their clients represented by this job description responsible for our conducting reference checks. You agree by this job description to conducting background checks should you be qualified for this job. Only candidates that meet the job qualifications will be contacted, but we will hold on to your resume if submitted for future possible jobs. You should ask for the company’s own job description; this is Top Wood Job’s description and there could be additional requirements from the employer.