Service and Sales Technician

Savy & Sons, LLC; Connecticut; On-site; USD 45,000 - 70,000; Full time

Job summary

Savy & Sons is seeking a Service and Sales Technician to support sales activities, manage customer relationships, and assist in field operations including CCTV, Jet, and CIPP projects. You will help drive proposals, follow up with leads, and contribute to meeting sales targets.

In this role you will maintain professional relationships with customers, subcontractors, and team members, while developing strong product knowledge and using Google tools to stay organized.

Qualifications

• High school diploma or GED or equivalent experience.
• Valid driver’s license required.
• OSHA 10 or OSHA 30 certification.
• Confined Space training or qualification.

Responsibilities

• Support sales activities and manage customer relationships.
• Follow up with customers and develop proposals to meet sales targets.
• Assist with CCTV, Jet, and CIPP field jobs when needed.
• Maintain and update customer information and lead pipeline in Job Progress system.
• Communicate product offerings and services to customers and stakeholders.
• Attend trade shows and sales events as needed.

Skills

Communication skills

Sales aptitude

Problem solving

Teamwork

English proficiency

Education

High school diploma or GED

Valid driver’s license

OSHA 10 or OSHA 30

Confined Space training

Tools

Google Sheets

Google Docs

Google Drive

Gmail

Job description

The Service and Sales Technician supports sales activities, customer relationships, and field operations. This role involves managing sales leads, following up with customers, preparing proposals, meeting sales targets, and assisting with CCTV, Jet, and CIPP jobs when needed.

About Savy & Sons

We are Savy & Sons, providing infrastructure restoration and trenching solutions, and we are growing by the day. Our mission is to show up with solutions, exceed expectations, and outperform yesterday’s success. We aim to impact the lives of 500,000 customers by building the future and restoring the past.

We are aligned and transparent in our pursuit of helping every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, disciplined, results-oriented, and committed to making safety our number one priority.

Objectives

• Plan and organize work to maximize crew productivity by deploying delay-free production practices.
• Maintain professional relationships with customers, subcontractors, and worksite team members.
• Submit daily “Wins,” report tasks and activities, and complete accurate time cards daily.
• Complete Cardone U training daily and attend weekly sales meetings in the office.
• Maintain contact with customers throughout the sales process to provide information and obtain any additional authorizations.
• Execute job-completion email follow-ups.
• Upload daily CCTV inspection reports to the company Dropbox hub and follow up on sales representatives’ job-completion emails.
• Communicate with customers, make outbound calls to potential customers, and follow up on sales leads.
• Promptly answer customer questions to help move proposals toward closed contracts.
• Stay up to date on product and service offerings.
• Attend trade shows and sales events as needed.
• Manage the pipeline of qualified customers and leads using the company’s Job Progress system.
• Meet daily KPIs and monthly sales targets.
• Communicate recommended products and services.
• Master company knowledge, products, and the service delivery model.
• Evaluate customer needs and make recommendations with the highest level of integrity.
• Demonstrate outstanding computer skills, including typing, internet searching, proficiency with Google platforms, and the ability to learn new software quickly and efficiently.
• Work in the field as a field technician on applicable CCTV, Jet, and CIPP jobs when needed.

Competencies

The requirements listed below are representative of the knowledge, skills, and abilities required to succeed in this role, but are not necessarily all-inclusive.

• Take a proactive approach to problem-solving and process improvement.
• Maintain a positive attitude while working in a team environment with competing priorities.
• Thrive in an environment of change and growth.
• Contribute to process development.
• Demonstrate strong written and verbal communication skills.
• Maintain excellent organizational and administrative skills.
• Think independently and collaboratively when approaching job responsibilities.
• Demonstrate strong client relations skills.
• Understand occupational hazards and SafeWork practices.
• Maintain a professional demeanor and appearance at all times.
• Have a competitive mindset and a desire to win while maintaining a team-oriented attitude.
• Organize workloads effectively and ensure proper follow-through.
• Communicate effectively in English with team members, management, and customers, both verbally and in writing.
• Read and interpret documents such as safety manuals and procedure manuals.
• Interpret instructions provided in written, oral, diagram, or schedule form.
• Maintain a positive attitude in a fast-paced environment.
• Demonstrate consultative sales ability while providing excellent customer service.

Education And Experience

• High school diploma or equivalent (GED) required, with equivalent experience considered.
• Valid driver’s license.
• Experience using Google Sheets, Docs, Drive, and Gmail.
• OSHA 10 or OSHA 30 certification.
• Confined Space training or qualification.

Physical Requirements

Strength and Stamina

• Must be able to lift and carry heavy objects weighing up to 60 lbs regularly.
• Ability to perform manual labor for extended periods, often in challenging conditions such as heat, cold, and rain.

Manual Dexterity

• Must have excellent hand-eye coordination and be able to perform tasks requiring precision.
• Ability to use hand tools, power tools, and other equipment commonly used in construction.

Mobility

• Must be able to stand, walk, and move around a job site for long periods.
• Ability to climb ladders and scaffolding and work at heights.

Flexibility

• Must be able to bend, stoop, kneel, and crouch frequently.
• Ability to work in confined spaces or awkward positions.

Balance and Coordination

• Must have good balance to work on uneven surfaces and at various heights.
• Ability to coordinate multiple body parts while performing tasks.

Vision and Hearing

• Must have good visual acuity to read blueprints and see details at a distance.
• Ability to hear instructions and warnings at a noisy construction site.

Endurance

• Must be able to perform physically demanding tasks over extended periods without fatigue.
• Ability to work long hours and possibly nights, weekends, and holidays, depending on project needs.

Environmental Tolerance

• Must be able to work in various environmental conditions, including extreme heat, cold, and inclement weather.
• Ability to tolerate exposure to dust, fumes, and loud noises on standard construction projects while using appropriate PPE.

Equal Employment Opportunity

Savy & Sons, Aligned Elevator, JWI, and ECRR are equal opportunity employers committed to creating workplaces built on respect, integrity, and opportunity.

We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

We are committed to fostering an inclusive workplace where every team member is treated with dignity, has the opportunity to grow, and is empowered to contribute to our shared success.