Service and Repair Supervisor

Stratix Corporation; Alpharetta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Stratix Corporation’s Service and Repair Center Supervisor leads Service Technicians and ensures effective day-to-day team execution. This role oversees work assignments, productivity, performance metrics, employee coaching, training, evaluations, and payroll-related administrative functions.

The Supervisor monitors performance and enforces standardized processes to support customers with high service and quality.

Qualifications

• Associate or higher degree in Business or equivalent experience.
• 4 years’ experience in testing and repair of electronic devices, computer configuration, or related fields.
• Proficient use of Word, Excel and PowerPoint daily.
• Strong verbal and written communication skills.

Responsibilities

• Analyze Service and Repair metrics and implement corrective actions.
• Ensure team meets productivity, quality and service delivery expectations.
• Identify and implement process improvements for efficiency.
• Evaluate infrastructure, technology, and processes for improvements.
• Participate in project and deployment meetings for upcoming repairs.
• Develop procedures and training plans for new deployments.
• Provide daily guidance on priorities, goals, and performance expectations.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Team leadership

Project coordination

Education

Associate / BS or BA degree in Business, or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Service and Repair Center Supervisor is responsible for leading Service Technicians and ensuring effective day-to-day team execution. This role oversees work assignments, productivity, performance metrics, employee coaching, training, evaluations, and payroll-related administrative functions. The Supervisor monitors individual and team performance, provides guidance to improve results, and ensures productivity and quality goals are consistently met. This position also enforces standardized processes and policies to support current and future customers with a high level of service and quality.

Key Responsibilities:

• Analyze Service and Repair metrics, including productivity, quality, spare pool performance, SLA attainment, responsiveness, and other key performance indicators; implement corrective actions as needed.
• Ensure assigned team members consistently meet productivity, quality, and service delivery expectations.
• Identify and implement process improvement opportunities to enhance operational efficiency and service quality.
• Evaluate Service and Repair infrastructure, technology, and processes and provide recommendations for improvements.
• Participate in project and deployment meetings to understand upcoming repair support requirements and ensure operational readiness.
• Develop and implement procedures and training plans needed to support new customer deployments and service requirements.
• Provide daily task-level direction and guidance to team members regarding priorities, goals, processes, policies, and performance expectations.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Associate / BS or BA degree in Business, or equivalent experience
• 4 years’ experience in testing and repair of electronic devices, computer configuration or related fields.
• Working knowledge and ability to use Microsoft Word, Excel and PowerPoint on a daily basis.
• Able to meet assignment deliverables and deadlines while working on multiple concurrent tasks
• Clear and concise verbal and written communication skills