Service Analytics & Contracts Manager: Salesforce Dashboards

NeuroLogica Corp.; Danvers (MA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401k plan with company match

Generous paid time off

Job summary

Samsung HME America is seeking a Service Analytics/Contracts Manager in Danvers, MA. The role focuses on driving Salesforce functionality to enable data-driven decisions, delivering actionable insights across the service org, and supporting contract renewals and new service offerings.

The candidate will partner cross-functionally with Field Service Engineers, Zone Managers, Operations, Sales, and the Head of Service to improve efficiency and data integrity.

Qualifications

• BA/BS in business or related discipline.
• Strong background in process management and/or customer service.
• Excellent verbal and written communication skills.
• Excellent data analysis skills and ability to synthesize large datasets.
• Proficiency with MS Office (Excel, Word, PowerPoint) and Outlook.
• Experience with Great Plains or similar ERP is a plus.

Responsibilities

• Develop and maintain dashboards and reporting across service KPIs.
• Identify trends, repeat failures, and high-frequency service issues.
• Ensure timely recognition and reporting of US, DR & mCT service revenue and capture rates.
• Facilitate through reporting, analysis, sales order development and auditing, and process improvement the timely completion of billable service orders.
• Manage allocations.

Skills

Excel (VLOOKUP)

Data analysis

Process management

Customer Service

Verbal & Written communication

MS Office

Education

BA/BS in Business Administration, Accounting, Communications, Marketing or related

Tools

Great Plains ERP

Job description

Samsung HME America is seeking a Service Analytics/Contracts Manager in Danvers, MA. The role focuses on driving Salesforce functionality to enable data-driven decisions, delivering actionable insights across the service org, and supporting contract renewals and new service offerings.

The candidate will partner cross-functionally with Field Service Engineers, Zone Managers, Operations, Sales, and the Head of Service to improve efficiency and data integrity.