Service AdvisorWriter/ CSA

Workstream; Melrose Park (IL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Bonus Pay

Dental Insurance

Vision Insurance

Paid PTO & Holidays

Uniforms

Advancement Opportunities

Company Discounts

Flexible Schedule

Great Team Environment

Job summary

Jiffy Lube is seeking an Automotive Service Advisor/CSA in Melrose Park, IL. You will deliver exceptional customer service, understand the product range, and update guests on every step of the process.

The role emphasizes impartial advice, tailored options, and performing Signature Service oil changes along with other preventive maintenance services.

Qualifications

• 1+ year experience as service advisor/writer in dealership, auto shop, tire center, or quick lube.

Responsibilities

• Providing exceptional and world-class customer service.
• Understanding the full range of Jiffy Lube products and services.
• Accurately capturing guests' product needs and providing updates throughout the process.
• Offering tailored options to meet guests' automotive needs.
• Providing impartial advice to keep guests informed about manufacturer recommendations.
• Performing Jiffy Lube's Signature Service oil change and other preventative maintenance services.

Job description

Jiffy Lube - Immediate Automotive Service Advisor/CSA

Are you passionate about providing exceptional customer service and automotive maintenance advice?

Jiffy Lube is a leading provider of automotive preventive maintenance with over 2,000 service centers nationwide. We are looking for a talented and motivated Automotive Service Advisor/CSA to join our dynamic team. As a Jiffy Lube Service Advisor, you will play a crucial role in creating a positive guest experience and ensuring the highest level of customer satisfaction. Join us and be part of a loving and enthusiastic team that values your contributions.

Job Duties Include, but are not limited to…:

• Providing exceptional and world-class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests' product needs and providing updates throughout the process
• Offering tailored options to meet guests' automotive needs
• Providing impartial advice to keep guests informed about manufacturer recommendations
• Performing Jiffy Lube's Signature Service oil change and other preventative maintenance services

Qualifications:

Previous experience of at least 1 year in a dealership, automotive shop, tire center, or quick lube as a service advisor/writer is required. We are seeking individuals who can deliver exceptional customer service.

Full-Time Perks:

• Bonus Pay
• Dental, and Vision Insurance
• Paid PTO & Holidays
• Uniforms, Advancement Opportunities, Company Discounts
• Flexible Work Schedule, Great Team Environment, and more...

Business Model & Culture:

• Fast-paced and team-oriented environment
• World-class JLU training to tackle all challenges
• Customer-driven focus on building strong relationships
• Valuing teammates and recognizing their contributions
• Promoting inclusivity and equal access to opportunities

Location: 238 Jiffy Lube 8351 W North Ave, Melrose Park, IL 60160, USA

Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.
Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .