Customer Service Advisor

Jiffy Lube; California (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Jiffy Lube, a leading automotive maintenance provider, is hiring Service Advisors to deliver exceptional guest experiences at our service centers. You will communicate service needs and recommendations while maintaining transparency about timelines and costs.

The role requires dealership or shop experience, a valid California driver’s license, and strong English communication skills. Comprehensive training and career development are provided to grow with the Jiffy Lube team.

Qualifications

• Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube.
• Valid State of California driver's license required.
• Must successfully pass a background check.
• Must possess the ability to effectively communicate in English, both verbally and in writing.

Responsibilities

• Providing Jiffy Lube Guests’ with exceptional and world class customer service.
• Understanding the full range of Jiffy Lube products and services.
• Accurately capturing guests’ product needs and providing updates throughout the process.
• Offering our guests options that are tailored specifically to their automotive needs.
• Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations.
• Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Job description

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction.

During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction.

This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Benefits:

• Health Insurance

Physical Qualifications:

• Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment.
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to:

• Providing Jiffy Lube Guests’ with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests’ product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of Manufacturer
• time and mileage recommendations
• Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Qualifications:

• Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
• Valid State of California driver's license required.
• Must successfully pass a background check.
• Must possess the ability to effectively communicate in English, both verbally and in writing.

Business Model & Culture:

• Fast-paced and team-oriented environment
• World-class JLU training to meet all challenges
• Customer-driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.
Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .