Jiffy Lube Automotive Customer Service Advisor

Workstream; Hayden (ID); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Very Competitive Starting Rate

Medical & Dental Insurance

Paid PTO (personal time off) & Holidys

Uniforms, Advancement, Company Discs

Job summary

The Foster Group, a Jiffy Lube franchisee operating nine locations in Idaho, seeks a Service Advisor to deliver exceptional guest experiences and trusted maintenance recommendations. Candidates should have at least one year of automotive service exposure, strong communication, and the ability to discuss product options and timing.

You will participate in Jiffy Lube University training, gain ACE accreditation credits, and have opportunities for advancement as you grow with our team.

Qualifications

• Minimum 1 year experience in dealership/auto shop/quick lube
• Excellent customer service abilities
• Ability to learn Jiffy Lube products and services

Responsibilities

• Provide guests with exceptional and world class customer service
• Understand the full range of Jiffy Lube products and services
• Accurately capture guests' product needs and provide updates throughout the process
• Offer options tailored to guests’ automotive needs
• Give impartial advice on Manufacturer time and mileage recommendations
• Perform oil changes and related maintenance as required

Skills

Customer service

Communication

Product knowledge

Job description

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications:

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to…:

• Providing Jiffy Lube Guests' with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests' product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of Manufacturer
• time and mileage recommendations
• Performing Jiffy Lubes' Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Once you’ve become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].

Qualifications:

Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.

Full-Time Perks:

• Very Competitive Starting Rate
• Medical & Dental Insurance
• Paid PTO (personal time off) & Holidays
• Uniforms, Advancement, Company Discounts
• Flexible Work Schedule, a Great Team Environment, and more….

Business Model & Culture:

• Fast paced and team-oriented environment
• World class JLU training to meet all challenges
• Customer driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

The Foster Group is a Jiffy Lube franchisee that operates 9 Jiffy Lube locations between Bozeman and Coeur d'Alide Idaho. We are a fast growing company looking for people that want to grow with us.