SERVICE ADVISORGENESIS OF SAN BRUNO

Cardinale Automotive Group; San Bruno (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401k plan

Life Insurance

Flexible Spending Account (FSA)

Job summary

Cardinale Automotive Group is looking for a Service Advisor to join our team in San Bruno, California. In this role, you will oversee service orders and ensure that customers receive timely and effective service. You will also manage technician schedules to maintain smooth operations and uphold our commitment to customer satisfaction.

The ideal candidate will have strong communication and organizational skills, a clean driving record, and the ability to lead others in a fast-paced environment. We offer competitive benefits, including health insurance and a 401k plan.

Qualifications

• Proven ability to manage and motivate others.
• Clean driving record and valid driver’s license required.
• Professional appearance and demeanor.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Manage technician schedules and workload efficiently.
• Provide concierge support for owner inquiries.

Skills

Organizational skills

Teamwork

Communication skills

Time management

Customer satisfaction

Job description

Service Advisor

Cardinale Automotive Group is a world‑class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long‑lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

What We Offer

• Health, Dental, and Vision offered after 90 days
  • Each year we look to provide the very best insurance we can offer.
  • 401k provided by Empower
  • Ancillary insurance provided by Allstate
  • FSA offered.
  • Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skillsFantastic communication skills with your customers
• Professional, well‑groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self‑motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.