SERVICE ADVISORCHRYSLER DODGE JEEP RAM MORGAN HILL

Cardinale Automotive Group; Morgan Hill (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance after 90 days

401k provided by Empower

Ancillary insurance provided by Allset

Job summary

Cardinale Automotive Group is seeking a Service Advisor to oversee the service drive, manage service orders, and ensure exceptional customer experiences. You will coordinate technician workload, answer technical questions, and maintain high customer satisfaction standards.

Equal opportunity employer with comprehensive benefits and opportunities to grow within a leading dealership group. A valid driver’s license and clean record are required.

Qualifications

• Organized, friendly personality with strong interpersonal skills.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience by completing tasks that leave a positive impression with the customer.
• Provide concierge support for owner inquiries, whether phone or in person, to ensure proper handling.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of service department.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factory partners and positive staff relations.

Skills

Organized

Friendly personality

People management

Time management

Customer communication

Professional appearance

Service and sales track record

Customer satisfaction

Team oriented

Self-motivated

Independent work

Clean driving record & license

Job description

Service Advisor

Cardinale Automotive Group is a world‑class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long‑lasting relationships. This means listening, caring and understanding. After forty years of success, we’re proud to call ourselves one of the nation’s top performing dealer groups.

What We Offer

• Health, Dental, and Vision offered after 90 days
  • Each year we look to provide the very best insurance we can offer.
  • 401k provided by Empower
  • Ancillary insurance provided by Allstate
  • FSA offered.
  • Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well‑groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.