Service Advisor - San Bruno, California, United States

Victorytoyotasanbruno; San Bruno (CA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group is hiring an Automotive Service Advisor in San Bruno, California. This role requires excellent communication skills to liaise between customers and technicians, ensuring that service and repair activities are fully understood and managed. Candidates should possess a high school diploma or GED, one year of relevant experience, and a valid driver's license. The position offers competitive pay, medical benefits, and opportunities for advancement in a professional and drug-free workplace.

Qualifications

• Must have at least one year of dealer-level or large facility experience.
• Valid and unrestricted driver's license with a clean driving record.
• Ability to read and comprehend instructions.

Responsibilities

• Schedule service for customers in person or on the phone.
• Follow up on the status of repairs and keep customers informed.
• Make repair recommendations and manage customer expectations.
• Ensure quality control on completed repairs.
• Maintain current knowledge of vehicle operation and warranties.

Skills

Bilingual

Outstanding communication skills

Basic computer and internet skills

Customer service oriented

Safety-oriented

Education

High school diploma or GED

Job description

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States.

Automotive Service Advisor

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point‑of‑contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

The ideal candidate has a high school diploma or GED, may have some post‑secondary automotive training or experience, at least one year of dealer‑level or large facility experience, an unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record.

He or she must be able to work productively in a fast‑paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world‑class customer service.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)

• Ensures all service level targets are met or exceeded
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

Qualifications

• High school diploma or GED
• One year of dealer‑level or large facility experience preferred
• Valid and unrestricted driver’s license and clean driving record
• Bilingual a plus
• Professional and dependable
• Safety and customer service oriented
• Basic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions
• Able to bend, kneel, squat, stand, and lift heavy objects as needed

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non‑Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

We are an Equal Opportunity Employer and a drug free workplace.