Service Advisor/Writer

Current Watersports. Dealer Spike, LLC; Shepherdsville, Northern (KY, KY); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with company match

Full-time position

Job summary

Current Watersports in Shepherdsville, KY is seeking a Service Advisor to guide boat owners through the service process and deliver an exceptional customer experience. You will be the primary link between customers and the service department, maintaining organization and follow-through in a fast-paced setting.

Ideal candidates communicate well, stay organized, and can balance multiple priorities while learning marine terminology.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and follow-through abilities.
• Experience with CRM, POS, or dealership software is preferred.

Responsibilities

• Greet customers and guide them through the service process.
• Create service estimates, work orders, order parts, and process warranty claims.
• Coordinate work between customers, technicians, and management.
• Provide updates and maintain communication throughout repairs.
• Review completed work and ensure customer satisfaction.
• Maintain accurate service records and follow-up schedules.
• Help keep the service department organized and running efficiently.
• Identify additional service opportunities when appropriate.

Skills

Customer service

Organization

Communication

Multitasking

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Warranty processing software

Job description

Current Watersports | Shepherdsville, KY

Help Boat Owners Enjoy Their Time on the Water

Current Watersports is the exclusive MasterCraft, Cobalt, Crest, and Bennington dealership serving Kentucky, Southern Ohio, and Eastern Tennessee.

We are looking for a Service Advisor who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment.

You’ll be the primary point of contact between our customers and service department, helping guide boat owners through the entire service process while delivering an exceptional customer experience.

If you’re the type of person who enjoys building relationships, staying organized, and making sure things don’t fall through the cracks, we’d love to talk with you.

What You’ll Do

• Greet customers and guide them through the service process
• Create service estimates, work orders, order parts, and process warranty claims
• Coordinate work between customers, technicians, and management
• Provide updates and maintain communication throughout repairs
• Review completed work and ensure customer satisfaction
• Maintain accurate service records and follow-up schedules
• Help keep the service department organized and running efficiently
• Identify additional service opportunities when appropriate

What We’re Looking For

Required

• Excellent communication and customer service skills
• Strong organizational and follow-through abilities
• Ability to manage multiple priorities without losing attention to detail
• Positive attitude and team-first mindset
• Comfortable learning technical and mechanical terminology
• High school diploma or equivalent

Preferred

• Service advisor, service writer, technician, or customer service experience
• Marine, automotive, RV, powersports, or equipment industry experience
• Experience with CRM, POS, or dealership software
• Sales or estimate-writing experience

You’ll Be Successful Here If You

• Like staying busy and organized
• Communicate clearly and professionally
• Follow through on commitments
• Take ownership instead of making excuses
• Can balance customer needs with business priorities
• $25-$32/hour based on experience
• Health insurance
• Paid time off
• Paid holidays
• 401(k) with company match
• Full-time position

Before Applying

Please answer these questions:

1. Tell us about a time you turned an unhappy customer into a satisfied customer.

2. Describe a situation where you had multiple competing priorities. How did you stay organized?

3. What do you enjoy most about working with customers?

Job Features

Job Category Service

WE ARE DIFFERENT

We are an award-winning MasterCraft, Crest & Cobalt boat dealer with locations in Cincinnati, Louisville and Knoxville - providing unmatched service and sales throughout OH, KY & TN. We specialize in the sale and service of MasterCraft wakeboard and ski boats, Crest pontoons and Cobalt boats. Come find out why we are unlike any marine dealer you've ever dealt with — delivering the ultimate ownership experience.