Service Advisor / Writer

Ontario Trillium Foundation; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Meineke Car Care is looking for a motivated Service Advisor to deliver exceptional customer service and meet sales goals. The role involves building estimates, following procedures, and ensuring customer satisfaction at all times.

Candidates should have excellent people skills and a willingness to work in a customer-oriented environment. No automotive experience required, but a keen interest in the field is preferred. Join our team and help us maintain a positive and productive atmosphere!

Qualifications

• Must be a self-starter.
• Automotive background/experience not necessary but interest is preferred.

Responsibilities

• Put customer first in every transaction; go above and beyond to WOW the customer.
• Meet weekly and monthly personal sales goals.
• Follow Meineke procedures for customer interactions and service.
• Maintain a clean, comfortable, professional center image at all times.

Skills

Excellent people skills

Phone skills

Computer skills

Customer service-oriented

Job description

Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.

Customer Service

• Put customer first in every transaction; go above and beyond to WOW the customer
• Maintain “YES COMPANY” atmosphere – find ways to say yes to customers and ensure they leave satisfied
• Follow Meineke procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
• Follow Meineke procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
• Follow Meineke procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-up, informing customer of CSI program, etc.
• Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise

Sales

• Meet weekly and monthly personal sales goals
• Contribute to overall center sales goals
• Role play presentations with team member before presenting to customer

Phone Procedures

• Follow Meineke telephone procedures at all times, including daily role play to maintain skills
• Listen to recorded calls on a regular basis; identify areas for improvement
• Help to train and role play other team members as needed. Help others stay sharp

Building Estimates

• Maintain a high-level knowledge of Tekmetric. Be able to build a complete repair ticket quickly and efficiently.
• Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by technicians
• Build complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properly
• Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.
• Assign invoices to correct RO numbers.
• Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc

Center Upkeep

• Proactively work to maintain clean, comfortable, professional center image at all times
• Assist as needed in any regular center maintenance
• Handle cores, returns, inventory deliveries, and other center upkeep tasks as requested
• Perform closing duties as needed (close day in Mkey, bank deposit, cash audit, etc)

Teamwork

• Be a team player. Help other people meet their goals
• If you see something that needs to be done, do it without being asked
• Train & teach new team members as needed
• Contribute to a positive, productive team environment

Additional Duties

• Follow all center policies & procedures
• Do anything else asked of you