Service Advisor-West Salem Chevrolet

Morries West Salem Chevrolet Llc; West Salem (WI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) and Roth IRA with 4% match

Medical coverage through BCBS

HSA and Copay plan options

Dental and vision coverage

PTO accrual 2 weeks

Life insurance for all employees

AD&D and disability coverage

Flexible spending plans

Job summary

Morries West Salem Chevrolet in West Salem, WI is seeking a Full-Time automotive service advisor to greet customers, capture vehicle details, and document repair needs.

You will review estimates, communicate timelines, advise on care per manufacturer specifications, handle inquiries, and support the service manager. CDK experience preferred but not required. Join Morries Auto Group for a team-focused culture with competitive benefits and growth opportunities.

Qualifications

• Problem-solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information.
• Inspect all vehicles for bodywork, notify the customer if work is needed.
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries and return phone messages promptly.
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• Assist the service manager as necessary.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

Skills

Problem solving

Verbal written communication

Professional presentation

Organizational skills

CDK experience

Job description

Job Details

Job Location: Morries West Salem Chevrolet - West Salem, WI 54669

Position Type: Full Time

Job Category: Automotive

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers. We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information


• Inspect all vehicles for bodywork, notify the customer if work is needed


• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus


• Handle minor customer complaints and misunderstandings


• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised


• Handle telephone inquiries and return phone messages promptly


• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage


• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments


• Assist the service manager as necessary


• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match


• Full medical coverage through BCBS with their biggest network


• HSA and Copay plan options, whichever fits your needs


• Comprehensive dental and vision coverage


• PTO accrual starting at 2 weeks


• Free life insurance for all employees


• AD&D, short- and long-term disability coverage, and voluntary life insurance


• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer

• Problem solving skills


• Strong verbal and written communication skills


• Professional personal presentation


• Strong organizational skills


• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.