Service Advisor - Weekend Shift

Cirrus Aircraft; Alcoa (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(k) match

PTO

Job summary

Cirrus Aircraft in Alcoa, TN, is seeking a Service Advisor who serves as the primary interface for customers of the Factory Service Center, coordinating maintenance scheduling, preparing work packages and quotes, and communicating status updates.

You will balance shop capacity with demand, pre-order parts, seek warranties or approvals, and uphold established maintenance programs while ensuring customers understand costs before service.

Qualifications

• Bachelor's in Aviation Management or Aviation Maintenance Technologies or 6 years' combination of scheduling/aircraft maintenance experience with knowledge of aviation regulations.
• Demonstrated strong customer service skills.
• Demonstrated strong written and verbal communication skills.
• Demonstrated ability to prioritize multiple objectives, meet deadlines, and balance multiple projects.

Responsibilities

• Serve as the primary contact for customers regarding scheduling aircraft into the service center for maintenance, modifications, and service bulletin compliance.
• Coordinate with parts to pre-order known parts and service bulletin kits as required.
• Seek warranty and/or customer approvals prior to work being performed.
• Escalate conditions that may impact schedule or workflow.
• Maintain balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arrange outside services with suppliers to meet scheduled return-to-service targets.
• Develop and provide cost estimates/invoices and upsell service bulletins.

Skills

Customer service

Verbal & written communication

Time management

MS Office

Education

Bachelor's in Aviation Management or Aviation Maintenance Technologies

Airframe & Powerplant license

Project Management Professional certification

Tools

Microsoft Office Suite

Job description

Overview

The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility's maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.

Responsibilities

• Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines).
• Coordinates with parts department to pre-order known required parts and service bulletin kits as required.
• Seeks to obtain warranty and/or customer approvals prior to work being performed.
• Escalate conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
• Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications.
• Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FAR's and other data that could affect price quotes or customer "down time".
• Research customers' aircraft maintenance history, additional customer requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft.
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer's due-out schedule.
• Provides resource and scheduling input for special projects such as modifications, engineering issues.
• Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.
• Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval, deposit and/or payment prior to aircraft departure.
• Support coordination and planning of scheduled aircraft maintenance visits.
• Maintain knowledge of established maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.

Qualifications

Required:

• Bachelors in Aviation Management or Aviation Maintenance Technologies and 2-4 years' experience in aviation maintenance OR 6 years' combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.
• Demonstrated strong Customer service skills
• Demonstrated strong written and verbal communication skills
• Demonstrated ability to prioritize multiple objectives, meet established deadlines and balance multiple projects and assignments
• Strong working knowledge of Microsoft Office Suite products

Preferred:

• 2-4 years prior planning / scheduling experience working in a variable demand fixed capacity environment
• Project Management Professional certification
• Airframe & Powerplant license

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!